Charles Ritter
Maintenance Director
Madison,WV
Summary
Detail-oriented and organized Property Manager and Maintenance Director, effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Very experienced in HUD compliance and day-to-day operations and concerns of tenants.
Overview
20
20
years of professional experience
Work History
Maintenance Director
Brookdale Charleston Gardens
07.2024 - Current
- Monitored building systems and directed preventive maintenance.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Verified building areas were working optimally and kept clean.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Conducted thorough evaluations of staff performance, offering feedback and opportunities for professional growth within the maintenance department.
- Improved facility efficiency by implementing preventative maintenance programs and coordinating repair projects.
- Implemented emergency response plans and procedures for facility-related incidents, ensuring a swift and coordinated approach to minimize impact.
- Rolled out improved training programs for maintenance employees.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Enhanced safety within the workplace by conducting regular inspections, identifying hazards, and addressing issues promptly.
- Managed efficient teams of up to eight employees.
Property Manager
Southcreek Management Company
12.2023 - 06.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Implemented energy-saving initiatives, resulting in cost savings and environmental benefits.
DHHR CPS Investigator
WV Boone County DHHR
06.2023 - 12.2023
- Collaborated with multidisciplinary teams to develop comprehensive case plans for families in crisis.
- Ensured timely completion of required paperwork for accurate reporting purposes and efficient case management processes.
- Maintained confidentiality in accordance with agency policies while handling sensitive client information.
- Facilitated successful reunification of children with their families by providing support and resources.
- Testified in court proceedings as needed, providing accurate and detailed information on investigations conducted.
- Enhanced the quality of investigative documentation by maintaining thorough records and utilizing advanced database systems.
- Evaluated each situation objectively based on available evidence and used critical thinking skills to determine appropriate actions.
- Managed high caseloads effectively, prioritizing tasks to meet strict deadlines and maintain compliance with state regulations.
- Documented all relevant information by filling out forms and completing case reports.
Property Manager
Affordable Property Services, LLC
06.2011 - 07.2023
- Kept properties in compliance with local, state and federal regulations.
- Investigated property owners by reviewing hardcopy and digitized records.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained sufficient number of units market-ready for lease.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with legal counsel to resolve tenant disputes.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Generated leads for sales and rental properties through cold calls and referrals.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Administered operations to handle needs of more than 750 tenants across 285 property units.
- Collected and maintained careful records of rental payments and payment dates.
- Coordinated appointments to show marketed properties.
- Responded to Common Area Maintenance (CAM) inquiries.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Communicated effectively with owners, residents, and on-site associates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Generated professional networks by engaging in professional, industry and government organizations.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Developed and implemented marketing strategies to increase occupancy rates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Followed up on delinquent tenants and coordinated collection procedures.
Videographer
Johnny Jackson And Associates, LLC
03.2008 - 05.2011
- Produced videos according to client specifications, including desired length, style and pace.
- Developed scripts and storyboards to guide production process.
- Established and adhered to detailed production schedules for over 500 projects.
- Utilized variety of video formats and equipment to create desired audiovisual effects.
- Assisted with setting up and breaking down equipment before and after shoots.
- Troubleshot camera and lighting issues to minimize impact on film schedule.
- Collaborated with other production team members for successful completion of projects.
- Worked closely and communicated regularly with clients to understand and capture vision on video.
- Adjusted focus, zoom and aperture to obtain desired shot effects.
- Edited raw footage in post-production to produce professional videos.
- Conserved footage archive by organizing, labeling, and tagging with metadata.
- Managed and archived media from location through post-production process.
- Operated video cameras in various environments, adjusting settings appropriately for outdoor and studio.
- Set up for shots according to production schedules, weather, and lighting conditions and available equipment.
Remote Encoder
US Postal Service
01.2005 - 03.2008
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Identified problems associated with database and worked with software providers to resolve issues.
- Reviewed validation output and performed specified manual checks on data to evaluate consistency and completeness.
- Searched, extracted and interpreted information to determine correct input procedure.
- Maintained files, records and chronologies of entry activities.
- Coded and processed applications into required electronic formats.
- Maintained daily production logs of activities and completed work.
- Maintained database by entering new and updated client information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Prepared source data for computer entry by compiling and sorting information.
Education
Bachelor of Arts - Psychology/English
Marshall University
Huntington, WV06.2010
High School Diploma -
Scott High School
Madison, WV06.1991
Skills
- Affordable Housing Programs Knowledge
- Tenant and Eviction Laws
- Financial Budgeting and Reporting
- Background Check Investigations
- Preventive Maintenance
- Energy Management and Utility Usage
- Administrative Support
- Maintenance Knowledge
- Exceptional Oral and Written Communication Skills
- Landscaping and Grounds Maintenance
- Rent Collection
- Knowledge of Building Codes
- Property Marketing and Promotion
- Administrative Leadership
- Knowledge of WV Real Estate Laws
- Rental Pricing Strategies
- Accounting Operations
- Creative and Adaptable
- Increasing Occupancy
- Manage Rentals
- Collect Payments
- Terms Explanation and Enforcement
- Accurate Property Valuation
- Interior Renovations
- Social Perception
- Renewals Management
- Grounds and Facility Inspection
- Tenant Eligibility Determination
- Contractual Obligations
- Fair Housing Laws Knowledge
- Serve Customers
- Staff Coordination
- Inspect Buildings
- Occupant Retention
Timeline
Maintenance Director
Brookdale Charleston Gardens
07.2024 - Current
Property Manager
Southcreek Management Company
12.2023 - 06.2024
DHHR CPS Investigator
WV Boone County DHHR
06.2023 - 12.2023
Property Manager
Affordable Property Services, LLC
06.2011 - 07.2023
Videographer
Johnny Jackson And Associates, LLC
03.2008 - 05.2011
Remote Encoder
US Postal Service
01.2005 - 03.2008
Bachelor of Arts - Psychology/English
Marshall University
High School Diploma -
Scott High School
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