Charles R. Morris
Tulsa,OK
Summary
Motivated and results-driven sales professional with a passion for building customer relationships, exceeding targets, and driving revenue growth. With a strong background in communication, retail sales, and customer service, I bring a unique blend of interpersonal skills and technical knowledge to every role. I am committed to creating positive customer experiences and fostering loyalty through exceptional service and tailored solutions.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Cox Communications
10.2019 - Current
- Drive daily sales targets and help team members reach individual goals
- Provide exceptional in-store customer service and resolve escalated issues
- Assist customers with service plans, troubleshooting, and device upgrades
- Promote and educate customers on new products, services, and bundles
- Handle customer billing inquiries and service cancellations or upgrades
- Provide coaching, performance feedback, and shift support to sales associates
- Create a motivating, team-oriented environment to boost morale and productivity.
- Open and close the store in the absence of the Store Manager
- Manage inventory and ensure accurate product stocking and display
- Perform daily cash handling, deposits, and POS reconciliation
- Monitor daily, weekly, and monthly sales performance reports
Retention Specialist
Dish
01.2019 - 10.2019
- Handle inbound and outbound calls from customers considering canceling or downgrading service
- Listen actively to customer concerns, identify root issues, and offer customized solutions
- Build rapport and trust to strengthen customer loyalty and satisfaction
- Resolve billing disputes, service interruptions, and dissatisfaction with products or pricing
- Provide goodwill adjustments or promotional offers within retention guidelines
- Negotiate win-back opportunities with former customers when applicable
- Educate customers on features, benefits, and value of existing and new products
- Recommend upgrades or service modifications tailored to customer needs
- Stay informed on current promotions, competitor offerings, and policy changes
Lead Retail Sales Consultant
Sprint (T-Mobile)
05.2016 - 12.2018
- Assist customers in selecting products and services that best fit their needs
- Demonstrate product features and explain service plans, promotions, and warranties
- Upsell and cross-sell complementary products or upgraded service options
- Consistently meet or exceed individual sales goals and store targets
- Greet customers and provide personalized, solution-based service
- Resolve basic customer complaints, billing issues, or service concerns
- Educate customers on return policies, contracts, and account setup
- Follow up with customers post-sale to ensure satisfaction and build loyalty
Education
Bachelor of Arts - Mass Communication, Sports Management
Southwestern Oklahoma State University
Weatherford, OK05.2016
Skills
- Software: Microsoft Word, PowerPoint, Outlook, Excel;
- Customer Relationship Management
- Sales Strategy & Planning
- Quota Achievement
- Data-Driven Decision Making
- Problem Solving
- Adaptability
- Team Collaboration
- Problem-solving
- Customer service
Timeline
Assistant Store Manager
Cox Communications
10.2019 - Current
Retention Specialist
Dish
01.2019 - 10.2019
Lead Retail Sales Consultant
Sprint (T-Mobile)
05.2016 - 12.2018
Bachelor of Arts - Mass Communication, Sports Management
Southwestern Oklahoma State University
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