Summary
Overview
Work History
Education
Skills
Timeline
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Charles R. Morris

Tulsa,OK

Summary

Motivated and results-driven sales professional with a passion for building customer relationships, exceeding targets, and driving revenue growth. With a strong background in communication, retail sales, and customer service, I bring a unique blend of interpersonal skills and technical knowledge to every role. I am committed to creating positive customer experiences and fostering loyalty through exceptional service and tailored solutions.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Cox Communications
10.2019 - Current
  • Drive daily sales targets and help team members reach individual goals
  • Provide exceptional in-store customer service and resolve escalated issues
  • Assist customers with service plans, troubleshooting, and device upgrades
  • Promote and educate customers on new products, services, and bundles
  • Handle customer billing inquiries and service cancellations or upgrades
  • Provide coaching, performance feedback, and shift support to sales associates
  • Create a motivating, team-oriented environment to boost morale and productivity.
  • Open and close the store in the absence of the Store Manager
  • Manage inventory and ensure accurate product stocking and display
  • Perform daily cash handling, deposits, and POS reconciliation
  • Monitor daily, weekly, and monthly sales performance reports

Retention Specialist

Dish
01.2019 - 10.2019
  • Handle inbound and outbound calls from customers considering canceling or downgrading service
  • Listen actively to customer concerns, identify root issues, and offer customized solutions
  • Build rapport and trust to strengthen customer loyalty and satisfaction
  • Resolve billing disputes, service interruptions, and dissatisfaction with products or pricing
  • Provide goodwill adjustments or promotional offers within retention guidelines
  • Negotiate win-back opportunities with former customers when applicable
  • Educate customers on features, benefits, and value of existing and new products
  • Recommend upgrades or service modifications tailored to customer needs
  • Stay informed on current promotions, competitor offerings, and policy changes

Lead Retail Sales Consultant

Sprint (T-Mobile)
05.2016 - 12.2018
  • Assist customers in selecting products and services that best fit their needs
  • Demonstrate product features and explain service plans, promotions, and warranties
  • Upsell and cross-sell complementary products or upgraded service options
  • Consistently meet or exceed individual sales goals and store targets
  • Greet customers and provide personalized, solution-based service
  • Resolve basic customer complaints, billing issues, or service concerns
  • Educate customers on return policies, contracts, and account setup
  • Follow up with customers post-sale to ensure satisfaction and build loyalty

Education

Bachelor of Arts - Mass Communication, Sports Management

Southwestern Oklahoma State University
Weatherford, OK
05.2016

Skills

  • Software: Microsoft Word, PowerPoint, Outlook, Excel;
  • Customer Relationship Management
  • Sales Strategy & Planning
  • Quota Achievement
  • Data-Driven Decision Making
  • Problem Solving
  • Adaptability
  • Team Collaboration
  • Problem-solving
  • Customer service

Timeline

Assistant Store Manager

Cox Communications
10.2019 - Current

Retention Specialist

Dish
01.2019 - 10.2019

Lead Retail Sales Consultant

Sprint (T-Mobile)
05.2016 - 12.2018

Bachelor of Arts - Mass Communication, Sports Management

Southwestern Oklahoma State University