Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles Robinson

Charlotte,NC

Summary

Dynamic leader with a proven track record at Robinson Auto Detailing and other esteemed organizations, adept at driving customer satisfaction and streamlining operations. Skilled in performance metrics analysis and fostering client retention, I've successfully managed multimillion-dollar budgets, enhancing sales while ensuring operational excellence. My approach combines strategic financial oversight with a commitment to team collaboration and innovation.

Overview

30
30
years of professional experience

Work History

Office Manager

Robinson Auto Detailing
04.2000 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Project Manager

West Blvd Academy-Charlotte
01.2022 - 01.2025
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.

Executive Director

Community Hub -Charlotte
01.2018 - 01.2022
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
  • Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
  • Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
  • Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.

Store Manager of Operations

Bojangles'
04.1995 - 06.2009
  • Managed 1.4 million dollar budget
  • Increased store traffic by organizing engaging events and promotions that appealed to target customers.
  • Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Education

Bachelor of Science - Accounting And Finance, Business Management

East Carolina University
Greenville, NC
06.1989

Skills

  • Customer satisfaction measurement
  • Sales support
  • Client retention strategies
  • Performance metrics analysis
  • Organizational skills
  • Office administration
  • Customer service
  • Office management

Timeline

Project Manager

West Blvd Academy-Charlotte
01.2022 - 01.2025

Executive Director

Community Hub -Charlotte
01.2018 - 01.2022

Office Manager

Robinson Auto Detailing
04.2000 - Current

Store Manager of Operations

Bojangles'
04.1995 - 06.2009

Bachelor of Science - Accounting And Finance, Business Management

East Carolina University

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