Charles Robinson

Empower business clients to harness cutting edge telecommunications solutions, including wireless and broadband services, tailored to their distinct needs and objectives, fueling operational efficiency, productivity, and strategic growth.

Empowered first-time homebuyers to achieve home ownership by providing comprehensive guidance throughout the entire process. Expertise spanned credit optimization, debt strategy, financing options, and federal program navigation, ensuring clients secured their ideal homes with confidence. Delivered personalized support and expert counsel to drive successful transactions and exceed client expectations..

Led high-performing retail store operations at AT&T, fueling sales growth, elevating customer satisfaction, and cultivating top talent. Leveraged expertise in wireless solutions, sales innovation, and customer experience to drive exceptional business results. Results-driven leader with a proven track record of building and managing high-achieving teams that consistently meet and exceed business objectives.

Provided personalized customer experiences through efficient one-call resolutions, leveraging expertise in account analysis and issue resolution, Developed and trained customer service teams on internal programs and procedures, enhancing service delivery and operational efficiency. Concurrently, drove sales growth in AT&T retail environments by delivering exceptional customer service, showcasing product knowledge, and meeting customer needs.

Key Achievement:

Surpassed sales quotas by 27% through targeted outbound calls, securing life-changing donations for renowned organizations, including Special Olympics and Kids Wish Foundation.

Notable Skills:

-Relationship Building: Fostered strong, personalized connections with clients, providing tailored guidance and support to facilitate meaningful contributions.

-Sales Excellence: Consistently exceeded sales targets, demonstrating expertise in navigating complex sales processes and negotiating sucessful outcomes.

-Client Support: Delivered exceptional client service, ensuring donors felt valued and informed throughout the contribution process.