Summary
Overview
Work History
Education
Skills
Timeline
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Charles Rock

Afton,TN

Summary

Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance. Skilled Production Worker offering 8 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

12
12
years of professional experience

Work History

Machine Operator

SumiRiko Tennessee
09.2016 - Current
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Replenished materials and supplies as needed to maintain production.

Team Leader

SumiRiko Tennessee
10.2018 - 02.2022
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.

Sales Associate

Advanced Call Center Technologies Johnson City
02.2015 - 06.2016
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.

Service Advisor

Gateway Ford
07.2011 - 01.2015
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Developed estimates by costing materials, supplies, and labor.
  • Interpreted diagnostic results to provide accurate repair recommendations.

Education

Associate of Science - Game Design

Full Sail University
Winter Park, FL
08.2024

High School Diploma -

Daniel Boone High School
Gray, TN
05.2011

Skills

  • Assembly Procedures
  • Measuring Tools
  • Wrapping and Boxing
  • Machinery Operation
  • Attention to Detail
  • Documentation
  • Sales Expertise
  • Workflow Management
  • Training Junior Team Members
  • Hospitality and Accommodation
  • Negotiation
  • Guest Services
  • Quality Assurance

Timeline

Team Leader

SumiRiko Tennessee
10.2018 - 02.2022

Machine Operator

SumiRiko Tennessee
09.2016 - Current

Sales Associate

Advanced Call Center Technologies Johnson City
02.2015 - 06.2016

Service Advisor

Gateway Ford
07.2011 - 01.2015

Associate of Science - Game Design

Full Sail University

High School Diploma -

Daniel Boone High School

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Charles Rock