Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charles Rose

Omaha,NE

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Kitchen Manager/Cook

Dairy Queen
Council Bluffs, Iowa
04.2023 - 07.2024
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Monitored stock levels of food items and ordered more when necessary.
  • Coordinated orders to expedite food from kitchen according to cook time and delivery time.
  • Distributed food to service staff for prompt delivery to customers.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
  • Received and stored food and supplies.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Ensured compliance with all applicable local, state and federal laws governing food service operations.
  • Trained new employees to perform duties.
  • Trained new kitchen staff on proper food handling techniques and safety regulations.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Performed weekly inventories of food items stored in refrigerators or freezers.
  • Received, organized and rotated paper goods and food ingredients.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Created weekly schedules for kitchen staff members based on anticipated business volume.
  • Delegated work to staff, setting priorities and goals.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Developed and implemented kitchen policies, procedures and quality standards.
  • Assisted staff by serving food and beverages or bussing tables.
  • Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
  • Maximized team performance by training new employees on proper food handling and restaurant protocols.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.

Kitchen Manager

Burnzzz Burgers and Wings
Omaha, NE
05.2018 - 03.2024
  • Resolved problems or concerns to satisfaction of involved parties.
  • Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Ensured compliance with all applicable local, state and federal laws governing food service operations.
  • Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Performed weekly inventories of food items stored in refrigerators or freezers.
  • Received, organized and rotated paper goods and food ingredients.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Assisted in developing menus according to seasonal availability of ingredients as well as customer preferences.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Completed day-to-day duties accurately and efficiently.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.

Cook/Shift Manager

California Tacos and More
Omaha, NE
06.2001 - 01.2024
  • Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Replenished food items from inventory and rotated ingredients.
  • Set up work stations prior to opening to minimize prep time.
  • Organized storage areas for efficient usage of space.
  • Handled advanced thawing and food pre-preparation for upcoming meals.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Adjusted seasonings of dishes during cooking process in order to enhance flavors.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Grilled and deep-fried various foods from meats to potatoes.
  • Resolved conflicts between employees or customers in a professional manner.

Education

Central High School
Omaha, NE

Skills

  • Work well under pressure
  • Work well independently and in a group
  • Outstanding attendance
  • Customer service
  • Purchasing
  • Operations management
  • certification
  • Conflict resolution
  • Resource allocation
  • Leadership development
  • Shift coverage
  • Food and beverage management
  • Labor cost management
  • Food safety compliance
  • NEHA food handler license
  • Ordering supplies
  • Team collaboration and leadership
  • Food preparation management
  • Food safety
  • Productivity improvement
  • Recipe creation
  • Kitchen management
  • Expediting orders
  • Supplier negotiation
  • Proficient With Microsoft Office Software

Certification

  • NEHA food handler license
  • Formally certified to drive ariel lifts, fork lifts, and scissor lifts

Timeline

Kitchen Manager/Cook

Dairy Queen
04.2023 - 07.2024

Kitchen Manager

Burnzzz Burgers and Wings
05.2018 - 03.2024

Cook/Shift Manager

California Tacos and More
06.2001 - 01.2024

Central High School

Similar Profiles

CREATE PROFILE
Charles Rose