Summary
Overview
Work History
Education
Skills
Timeline
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Charles Schneebeli

Holiday,FL

Summary

Dedicated customer service professional seeking challenging position in reputable organization. Committed to delivering exceptional service and fostering strong customer relationships.

Overview

16
16
years of professional experience

Work History

Customer Service Specialist

Realty Cards
09.2020 - Current
  • Assist customers over the phone with any conflicts with their order or delivery.
  • Investigate each order where errors were made to create issues with delivery.
  • Provided exceptional customer service and maintained a good relationship with all clients.
  • Helped customers open accounts, update information and carry out a range of routine actions.
  • Provided outstanding service to new and long-standing customers by attending closely to their concerns and developing solutions.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered inbound calls, chats and emails to facilitate customer service.

OFFICE MANAGER

LIPTON WINDOW & DOOR
11.2017 - 10.2020
  • Provided exceptional customer service and managed incoming calls, resolved customer inquiries and complaints requiring management level escalation.
  • Collaborate with customers and County professionals to manage inspection appointments.
  • Submitted window and door rebates with electric municipalities while ensuring complete accuracy.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Managed, scheduled and coordinated office functions and activities for employees. Managed office inventory and placed new supply orders.

Inside Sales Account Manager

Lightning Rv Supply Inc.
04.2008 - 10.2017
  • Assisted customers, RV dealerships and RV repair companies with orders over the phone and in person.
  • Assisted management with promotional sales by calling customers
  • Recognized by management for exceptional customer service and company sales.
  • Monitored current accounts to promote strong working relationships and resolved issues before customer satisfaction could be affected.
  • Communicated with repeat customers to build long-term relationships.

Education

High School Diploma -

Gulf High School
New Port Richey, FL

Skills

  • Interpersonal skills
  • Communication skills
  • Organizational abilities
  • Time management abilities
  • Computer systems
  • Software applications
  • Microsoft office suite
  • Complaint resolution
  • Customer retention
  • Customer service
  • Customer relationship management (CRM)
  • Licensed amateur ham radio operator

Timeline

Customer Service Specialist

Realty Cards
09.2020 - Current

OFFICE MANAGER

LIPTON WINDOW & DOOR
11.2017 - 10.2020

Inside Sales Account Manager

Lightning Rv Supply Inc.
04.2008 - 10.2017

High School Diploma -

Gulf High School

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Charles Schneebeli