Charles Sells Jr
Austin,TX
Summary
Experienced Sales Engineer with 20 years of success in Intrusion Detection| Video Management industry with focus in pre-sale engineering and design. Possess deep technical acumen along with excellent communication and negotiation skills to close deals and drive sales achievements. Known to support customers as technical advocate throughout entire sales process.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sales Engineer
Prometheus Security Group
01.2020 - Current
- Assists sales team with system designs for customers and proposal efforts
- Supervises CAD technicians and marketing for the development of technical data cut sheets.
- Provided sales forecasts for product sales opportunities within assigned accounts.
- Analyzed market trends, competitor performance, and product strengths.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
- Recommended changes, improvements, or enhancements in products to the product development team based on customer feedback.
Systems Engineer, Training Senior Field Systems Engineer
Prometheus Security Group
01.2018 - Current
- Assists engineering team with system designs for customers and proposal efforts
- Supervises CAD technicians and marketing for the development of technical data cut sheets
- Prometheus Security Group Manager, Developed training materials for training internal and external customers on all aspects of VICADS Software
- Assisted in escalated cases where onsite expertise was needed to resolve complex issues in the field.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Documented system configuration, mapping and processes.
- Implemented networking and server changes to meet client budgets and needs.
- Optimized networked software and operating systems by applying updates and patches.
- Assisted employees with resolving network problems at remote locations.
- Created flowcharts, diagrams, and other documentation.
- Researched software and systems products to determine purchase recommendations.
Manager Manufacturing Field Engineer
Open Roads Consulting
04.2009 - 01.2017
- Provides network and system installation, configuration and testing of Vindicator, Fiber Optic, and CCTV video control systems for Open Roads Consulting, Inc
- Provides troubleshooting and solutions to network and infrastructure issues
- Additionally, coordinated with engineers and project managers to facilitate smooth and timely installations of systems and insures customer satisfaction.
- Interacted effectively with thesite engineering team and field staff to coordinate work that complied with design and construction documents.
- Managed team in troubleshooting efforts that alleviated errors.
- Identified major issues that could arise and provided solutions for these problems.
- Served as liaison between site engineering team and field to coordinate work in accordance with design and construction documents.
Advisor/ Field
Bluewave Security
11.2007 - 04.2009
- Coordinator responsible for providing technical direction and sales support to internal and external customers, providing product and system specification, quoting, estimating, troubleshooting, and support for internal and external customers, providing site assessments, and conducting sales calls as part of the Evaluation of large I P base deployed Intrusion Detection Systems
- Developed relationships with vendors as needed to support customer needs.
Systems Engineer I/Test Engineer
Honeywell Vindicator
11.2000 - 11.2007
- Responsible for Product Support and Applied Engineering support
- Worked effectively in both independent and team environments to exceed IT goals.
- Worked with various departments on integrating new processes for software and manual usage.
- Offered technical guidance and advised users of alternative approaches when troubleshooting.
- Conducted First Article Tests on new firmware releases, provided network troubleshooting and support and also conducted evaluations of large IP based deployed Intrusion Detection Systems.
Education
Associate of Applied Science - Electrical Engineering Technology
Austin Community College
Austin, TX05.2019
No Degree - Electrical Engineering Technology
Prairie View A & M University
Prairie View, TX12.2000
Skills
- System Engineering
- Physical Security
- Solid background in networking, Video Management, Electronic Access Control, and Intrusion Detection System troubleshooting and repairs Extensive knowledge in VICADS Milestone Xprotect, LINX, Vindicator, and IP-Based Access Control products that allows assistance with high-level escalated calls Expertise allows travel to sites to deploy and test large-scale integrated systems Exceptional team leadership skills as well as proven capability to work independently with clients, understand technical issues of problems, and brings issues to resolution
- Bid Preparation
- Sales Process Engineering
- Product Solution Development
- Requirements Management
- Pre-Sales Support
- Product Demonstrations and Presentations
- Technical Documentation
- Deliver Technical Presentations
Certification
- [Area of certification], [Company Name] - [Timeframe]
Languages
German
Limited Working
Timeline
Sales Engineer
Prometheus Security Group
01.2020 - Current
Systems Engineer, Training Senior Field Systems Engineer
Prometheus Security Group
01.2018 - Current
Manager Manufacturing Field Engineer
Open Roads Consulting
04.2009 - 01.2017
Advisor/ Field
Bluewave Security
11.2007 - 04.2009
Systems Engineer I/Test Engineer
Honeywell Vindicator
11.2000 - 11.2007
Associate of Applied Science - Electrical Engineering Technology
Austin Community College
No Degree - Electrical Engineering Technology
Prairie View A & M University
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