Charles Shafer
Elkhart,TX
Summary
IT manager with 20+ years of experience. Diversely skilled Technical Engineer with 20+ years helping businesses maintain smooth operations and optimal workflow. Driven to enhance functionality through careful and economical application of technical enhancements. Talented at deriving maximum value from existing assets as well as knowing when cost-effective upgrades reach peak return on investment (ROI).
Overview
24
24
years of professional experience
Work History
Network Engineering
On Site Tech Support
10.2022 - Current
- And business related technology
- Update user info in, 365 admin
- Add and remove users in Active Directory
- Setup routers, ASA's, and other security devices
- Zendesk Ticket system.
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Provided input to team lead regarding areas for process and procedural improvement.
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems.
- Tested and analyzed equipment design and performance feasibility to determine potential ROI.
- Routed and integrated technical and electrical components for projects.
- Performed preventative maintenance to keep tools and equipment functional
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports
- Prepared action plans for problematic processes and assets
Network Engineer
STS Electronic Recycling Inc
07.2020 - 09.2022
- Build and maintain audit and deployment systems
- Remanufacturing PCs, Laptops, Tablets, Phones, and
- Apple products
- Update user info in Microsoft 365 admin
- Add and remove users in Active Directory
- Setup and maintain ASA
- Update and maintain all servers
- Install and maintain surveillance systems
- Install and maintain phone and video conferencing system
- Use Zendesk for internal support and customer service department
- Manage customer service department as needed
- Daily assist customer service with calls.
- Managed, tracked, and coordinated problem resolution and escalation processes
- Created VPN infrastructure and allowed for secure remote connections
- Established robust infrastructure and data capacity for new applications
- Organized frameworks to transfer secure data from internal to external and public networks
Network Engineer
On Site Tech Support
09.2019 - 07.2020
- Assisted with implementation and support of network monitoring tools.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
- Created VPN infrastructure and allowed for secure remote connections.
Sales Representative
All Star Ford
01.2018 - 09.2019
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Finance Manger
Rutledge Auto, Fairfield
01.2016 - 01.2017
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Reviewed documentation and identified financial discrepancies where applicable.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
Internet Manager
All Star Ford Palestine
01.2014 - 01.2016
- Create all contracts for sales
- Manage sales staff
- Create sales ads for web and print
- Internet Manager- Palestine
- Integrate new CRM software
- Train sales personnel on software
- Maintain database
- Graphic design of sales ads
- Install and repair pcs
Training Coordinator/Service Administrator
Bacon Autoplex
01.2000 - 01.2014
- Maintain five networks for four dealerships and the administration
- Began with a three pc network and grew to over 20 per network
- Repair or replace personal computers and other equipment
- Upgrade and expand the networks as needed
- Began with a dialup system that is now T-1 line
- Maintain firewalls
- Run all wiring for individual setups and well as for the networks
- Select and purchase all personal computers, peripherals, and other related equipment
- Repair and/or replace phone sytems
- Set all training schedules
- Double check and code all warranty repair orders
- Interact with customers
Education
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Nimitz High School
Irving, TX1988
Skills
- Customer Service
- Computer Skills
- Sales Experience
- Management Experience
- Inventory Control
- Financial Management
- Financial Services
- Network Engineering
- LAN
- Contracts
- Technical support
- Communication skills
- Time management
- Microsoft Office
- VPN
- SaaS
- DNS
- IT support
- TCP/IP
- TCP
- Telecommunication
- DHCP
- WAN
- Microsoft Windows
- Active Directory
- Operating Systems
- Network Support
- Training Junior Team Members
- Technical Support
- Hardware Replacement
- Security Best Practices
- Configuration Management
- Computer Imaging
- Network Component Installations
- Technical Analysis
- System Testing
- Issue Tracking
- Reading Comprehension
- Analytical Thinking
- PC Refurbishment
- Operating System Testing
- Software Application Testing
- Virus and Malware Prevention
- Network Administration
- Virus Detection Software
- Install Software
- Computer Configurations
- Printers and Peripherals
- Telephone Etiquette
- User Training
- Spreadsheet Tracking
- Quality Assurance Controls
- Electronic Record Integrity
- Desktop and Laptop Installations
- Computer Troubleshooting
- Web Security
- Regulatory Compliance
- Network Security Measures
- System Upgrades
- Inventory Management
- Process Monitoring
- Project Management
- PC Decommission Management
- Installation and Repair
- Data Recovery
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
- Supervised team of Number staff members.
- Achieved Result through effectively helping with Task.
- Collaborated with team of Number in the development of Project name.
- Resolved product issue through consumer testing.
Timeline
Network Engineering
On Site Tech Support
10.2022 - Current
Network Engineer
STS Electronic Recycling Inc
07.2020 - 09.2022
Network Engineer
On Site Tech Support
09.2019 - 07.2020
Sales Representative
All Star Ford
01.2018 - 09.2019
Finance Manger
Rutledge Auto, Fairfield
01.2016 - 01.2017
Internet Manager
All Star Ford Palestine
01.2014 - 01.2016
Training Coordinator/Service Administrator
Bacon Autoplex
01.2000 - 01.2014
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Nimitz High School
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