Charles Shaw
Sterling Heights,MI
Summary
Motivated professional manager with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable and strategic approaches. Performance-driven with innovative mentality focused on driving company success.Enthusiastic Manager offering 12 years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach. Knowledgeable about the importance of culture and personal accountability.
Overview
12
12
years of professional experience
Work History
General Manager
Atwater Brewery
Grosse Pointe, MI
03.2023 - 12.2024
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Administered employee discipline through verbal and written warnings.
- Monitored progress by establishing plans, budgets and measuring results.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Oversaw food preparation, production and presentation according to quality standards.
Banquet Server
Pops For Italian
Royal Oak, MI
09.2022 - 10.2023
- Noted timing of meal progression, keeping kitchen staff informed.
- Resolved guest complaints to maintain complete customer satisfaction.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Used clear communication to relay food and drink orders to kitchen staff.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Organized payment transactions accurately while providing excellent customer service.
Front of House Manager
Churchill's Cigar Bar
Birmingham, MI
08.2021 - 07.2022
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Developed and implemented bartender training programs, policies and procedures.
- Created signature beverages to increase revenue and patron loyalty.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
Assistant General Manager
Red Ox Of Utica
Utica, MI
01.2018 - 02.2020
- Created list of signature items to increase overall revenue.
- Encouraged, trained and disciplined employees to maximize performance.
- Motivated and led team members to work together to achieve targets.
- Planned and updated menus to capitalize on changing trends in customer preferences.
- Boosted customer satisfaction ratings by resolving issues quickly.
- Limited utility, equipment, labor and food expenses by implementing cost-control strategies.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Collaborated with chefs and cooks to plan menus for special events and occasions.
Area Operational Manager
Dave & Buster's Entertainment Inc.
Utica, MI
10.2015 - 12.2018
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
- Performed site evaluations, customer surveys and team audits as part of quality assurance program.
- Escalated identified risk issues, challenges and trends to senior management and delivered risk-related documents for audit and regulatory exams.
- Created agenda, materials and communications for team meetings.
- Improved operations by working with team members and customers to find workable solutions.
- Strengthened financial controls to prevent theft and lost funds, maintaining highly accurate registers with balanced accounts.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Controlled labor costs by adjusting schedules and workflows to better align with individual strengths and expected customer demands.
- Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty.
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
Bar Manager
Applebee's Neighborhood Grill
Warren, MI
07.2012 - 12.2017
- Elevated team member performance while cultivating customer relationships to drive sales.
- Completed frequent assessments of training materials, structure and success rates in order to enhance program.
- Recruited top talent to fill key positions and maximize productivity.
- Produced effective training materials using company standards and policies to engage and educate individuals.
- Led employee performance reviews and discussed improvement strategies with each team member.
- Coordinated and launched grand openings for new stores.
- Gave input on how to improve training and employee productivity.
- Maintained high level of morale and team-work on production floor through frequent communication with all team members.
Education
Some College (No Degree) - Music Education
Macomb Community College
Warren, MISome College (No Degree) - Hospitality
success.EnthusiasticCleary University
Ann Arbor, MISkills
- Training and development skill
- Budget control
- Culture Captivator
- Attention to brand aesthetics
- Recruiting and Hiring
- Supervision and training
- Profit and loss accountability
- Team leadership strength
- Social and digital media
- Schedule management
Timeline
General Manager
Atwater Brewery
03.2023 - 12.2024
Banquet Server
Pops For Italian
09.2022 - 10.2023
Front of House Manager
Churchill's Cigar Bar
08.2021 - 07.2022
Assistant General Manager
Red Ox Of Utica
01.2018 - 02.2020
Area Operational Manager
Dave & Buster's Entertainment Inc.
10.2015 - 12.2018
Bar Manager
Applebee's Neighborhood Grill
07.2012 - 12.2017
Some College (No Degree) - Music Education
Macomb Community College
Some College (No Degree) - Hospitality
success.EnthusiasticCleary University
Similar Profiles
SETH L. MATHLERYSETH L. MATHLERY
Sales Manager at Iron Hill BrewerySales Manager at Iron Hill Brewery
Bernice sanchez-bravoBernice sanchez-bravo
Janitor at Atwater High SchoolJanitor at Atwater High School
Charmaine RussoCharmaine Russo
Campus Supervisor at Atwater School DistrictCampus Supervisor at Atwater School District
Kirby BrownKirby Brown
Certified Nursing Assistant at Medilodge Of Sterling HeightsCertified Nursing Assistant at Medilodge Of Sterling Heights
Parker LoomanParker Looman
Inventory Manager at Baldwin Restaurant GroupInventory Manager at Baldwin Restaurant Group