Charles Shelton
San Antonio
Summary
Dynamic Operations Supervisor at Conduent Business Services with a proven track record in team leadership and performance monitoring. Expert in developing training programs and enhancing policy compliance, driving operational efficiency. Adept at problem-solving and decision-making, consistently resolving issues to maintain seamless operations and improve team productivity.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Conduent Business Services
07.2023 - Current
- Supervise daily operations to ensure adherence to company policies.
- Monitor performance metrics to identify process improvements.
- Assist in scheduling and resource allocation for projects.
- Collaborate with management to develop operational strategies.
- Resolve operational issues promptly to minimize disruptions.
- Manage daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
Trainer
Conduent Business Services
07.2021 - 07.2023
- Developed training materials for new employees to enhance onboarding processes.
- Facilitated workshops to educate staff on company policies and procedures.
- Conducted assessments to evaluate employee understanding of training content.
- Collaborated with management to identify training needs across departments.
Team Leader
Conduent Business Services
03.2020 - 07.2021
- Led team meetings to discuss project updates and address concerns.
- Coached and mentored new team members to be as efficient as possible with procedures.
- Offered training and support to keep team members motivated and working toward objectives.
Sales Associate
World Car Hyundai North
01.2018 - 02.2020
- Engaged customers to understand their needs and provide tailored product recommendations.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets.
Assistant Purchasing Manager
The RK Group
10.2010 - 01.2018
- Supported inventory management by tracking stock levels and organizing storage.
- Coordinated product deliveries and ensured timely receipt of goods.
- Processed invoices and addressed discrepancies in billing with vendors.
- Monitored stock levels against forecasted requirements to ensure adequate supply is available at all times.
Education
High School Diploma -
Thomas Jefferson High School
San Antonio, TXSkills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Leadership
- Effective Communication
Certification
People Management Fundamentals
Timeline
Operations Supervisor
Conduent Business Services
07.2023 - Current
Trainer
Conduent Business Services
07.2021 - 07.2023
Team Leader
Conduent Business Services
03.2020 - 07.2021
Sales Associate
World Car Hyundai North
01.2018 - 02.2020
Assistant Purchasing Manager
The RK Group
10.2010 - 01.2018
High School Diploma -
Thomas Jefferson High School
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