Charles Shenkel
BENSON,VT
Summary
Proactive Customer Service Representative and Parts Manager with extensive experience in resolving customer complaints, and negotiating solutions. Skilled in inventory management, order processing, and improving sales through upselling. Known for strong problem-solving abilities, professionalism, and effective handling of high-stress situations.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Marineengine.com
01.2014 - Current
- Collaborated with team members to complete large-scale data entry projects in a timely manner.
- Helped maintain the website by uploading pictures and descriptions of parts.
- Managed company's online review process. Negotiated solutions with dissatisfied customers and publicly responded to negative customer reviews.
- Handled escalated calls and resolved customer complaints efficiently and with empathy. Resulting in satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Responded to customer requests for products, services, and company information.
- Provided instruction and mentoring to new hires.
- Managed high-stress situations effectively, maintaining professionalism while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving user experience.
Parts Manager
Central Vermont Motorcycles
10.2005 - 12.2013
- Managed parts and accessories department for multi-OEM powersports dealership.
- Placed all daily orders with OEM's and aftermarket venders for service and sales departments, as well as in store customers.
- Placed quarterly stocking orders utilizing regular audits on inventory levels, customer buying trends and other resources as a guide.
- Conducted regular inventory counts to ensure accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service manager to ensure timely completion of repairs and maintenance on customer machines.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Provided timely, insightful and accurate reports to upper management.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
Education
No Degree - History/Education
Castleton State University
Castleton, VTSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Computer Proficiency
- Order Processing
- Call center experience
- Problem and Conflict Resolution
- Money handling abilities
- Payment Processing
- Professional telephone demeanor
- Microsoft Outlook
Ride/race and work on my own motorcycles.
I'm an avid off road motorcycle rider and amateur racer. Maintaining and rebuilding components are a constant job that I enjoy tackling. My love for things mechanical goes beyond bikes to cars, trucks and even boat motors. My current customer service position is with a company that sells parts for outboard and inboard boat motors.
Timeline
Customer Service Representative
Marineengine.com
01.2014 - Current
Parts Manager
Central Vermont Motorcycles
10.2005 - 12.2013
No Degree - History/Education
Castleton State University
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