Charles Simpson
Eminence,KY
Summary
Intelligent Quality Manager with talents in monitoring production quality and improving productivity. Deep understanding of the tools and concepts that go into quality management. Flexible, reliable, and ensure standards meet expectations and legal compliance.
Overview
37
37
years of professional experience
Work History
Quality Manager
Eminence Speaker LLC
Eminence, KY
03.1988 - Current
- Evaluated existing processes using lean principles such as Six Sigma and Kaizen methodologies.
- Developed SOPs outlining quality control policies and procedures.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Led warehouse layout optimization projects, improving workflow and space utilization.
- Generated warehouse shipping documents, packing lists and invoices.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Operated forklifts to fill or empty overhead spaces.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
- Established and maintained good relations with customers, vendors, and transport companies.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Communicated regularly with other departments regarding supply chain activities.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Prepared inventory for shipment by attaching tags and labels.
- Resolved customer complaints related to product quality or delivery issues.
- Directed investigations to verify and resolve customer or shipper complaints.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Eminence Independent
Eminence, KY01-1987
Skills
- Quality metrics
- Product inspection
- Continuous improvement
- Analytical mindset
- Supplier relationship management
- Quality training
- SOP development
Timeline
Quality Manager
Eminence Speaker LLC
03.1988 - Current
Eminence Independent
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