Charles Smead
Ypsilanti,MI
Summary
A flexible hard worker, ready to contribute to team success. Specialize in patient registration, insurance verification, and appointment scheduling. Excel in communication, problem-solving, and time management skills, ensuring smooth operations within healthcare settings. Commit to delivering exceptional patient service by utilizing soft skills effectively in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
Trinity Health - St. Joseph Mercy Hospital
Ann Arbor, Michigan
04.2019 - Current
- Verified insurance information and collected necessary documentation from patients.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Explained various admission forms and policies, acquiring signatures for consent.
- Provided assistance to internal departments when needed.
- Assisted with scheduling outpatient appointments.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Created an entire catalog of training tools for most of the tasks performed in the department. This includes not only clear and precise instruction guides for team members, but also dialogue scripts for speaking in person or via phone with patients and their families for IMM, MOON, and General Consent forms.
Floor Manager
Cafe Natasha
St Louis, Missouri
03.2017 - 02.2019
- Managed daily restaurant operations and ensured smooth service flow.
- Trained and supervised staff to maintain high service standards.
- Coordinated inventory management and ordered supplies as needed.
- Resolved customer complaints promptly to ensure positive dining experiences.
- Assisted in creating weekly staff schedules to optimize coverage.
General Manager
Rocket Century
St Louis, Missouri
08.2011 - 02.2017
- Create strong, hands-on relationships with a large, demanding client base, including in-home consultation.
- Determining staffing needs, conducting interviews, and hiring new employees.
- I trained staff members while overseeing personnel processes for optimal performance.
- Develop and implement product marketing strategies, including advertising campaigns, sales promotions, and merchandising.
Education
Some College (No Degree) - Early Childhood Special Education
Washtenaw Community College
Ann Arbor, MISkills
- Insurance verification
- Registration and admissions
- Problem solving
- Training material development
- Scheduling coordination
- Patient registration
- Outpatient scheduling
- Customer service
- Verbal and written communication
- Outbound calling
Timeline
Patient Access Representative
Trinity Health - St. Joseph Mercy Hospital
04.2019 - Current
Floor Manager
Cafe Natasha
03.2017 - 02.2019
General Manager
Rocket Century
08.2011 - 02.2017
Some College (No Degree) - Early Childhood Special Education
Washtenaw Community College
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