Summary
Work History
Education
Skills
Work Preference
Timeline
Generic

Charles Smith

Clarksville,Georgia

Summary

Accomplished Security Officer at Wake Forest University, adept in incident reporting and problem-solving, significantly enhanced facility safety. Leveraged expertise in security protocols and customer service to decrease incidents by over 30%. Excelled in risk assessment, maintaining vigilance, and implementing effective security measures. Demonstrated exceptional oral communication and report writing skills, ensuring a secure, guest-friendly environment.

Work History

Security Officer

Wake Forest University
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Examined doors, windows and gates to verify security.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.

Education

None - Business/Marketing

Abilene Christian University
Abilene, TX

Business And Professional Communication - Communication Studies

Tarrant County College District
Fort Worth, TX
12.1982

Basic - All

Abilene High School
Abilene, TX
05.1975

Skills

  • Report Writing
  • Incident Reporting
  • Security Guard License
  • General security
  • Customer Service
  • Guest Services
  • Problem-solving skills
  • Time Management
  • Hospitality services
  • Cash Handling
  • Guest Relations
  • Oral and written communications
  • Listening Skills
  • Administrative Skills
  • Microsoft Office
  • Documentation
  • File Management
  • Hospitality best practices

Work Preference

Work Type

Part Time

Work Location

On-Site

Important To Me

Company CultureWork-life balance401k matchFlexible work hours

Timeline

Security Officer

Wake Forest University

None - Business/Marketing

Abilene Christian University

Business And Professional Communication - Communication Studies

Tarrant County College District

Basic - All

Abilene High School
Charles Smith