CHARLES SMITH
Virginia Beach,VA
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
46
46
years of professional experience
Work History
Courtesy Shuttle Driver
Checkered Flag Auto Group
03.2023 - 05.2024
- Effectively resolved any passenger complaints or concerns through empathetic listening and clear communication.
- Collaborated with hotel staff in coordinating guest transportation arrangements for special events or group bookings.
- Managed fuel consumption efficiently, contributing to cost savings for the company.
- Received consistent positive feedback from passengers on excellent driving skills and customer service abilities.
Recreation Assistant
CITYOF VRGINIA BEACH
08.2022 - 03.2023
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
- Conducted regular safety inspections of facilities and equipment, minimizing potential hazards.
DELIVERY DRIVER (DOOR DASH)
Self-employeed
02.2022 - 08.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Recreation Assistant
City Of Virginia Beach
04.2019 - 02.2022
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
Customer Service Representative
TD Bank
09.2016 - 04.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Field Engineer
Raytheon
09.1998 - 01.2016
- Monitored construction methods and installations, inspection and testing processes.
- Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
- Conducted thorough site assessments to identify potential hazards, ensuring a safe working environment for all personnel involved in field operations.
- Established rapport with clients by maintaining open lines of communication and addressing concerns promptly and professionally.
- Managed multiple projects simultaneously, demonstrating strong organizational skills and adaptability under pressure.
- Prepared documentation that would be used in requests for proposal.
UNITED STATES NAVY
U. S. GOVERNMENT
08.1978 - 08.1998
- Maintenance manager of 14 F14A/B/D aircraft ensuring aircraft safe for flight.
- Quality Assurance Manager inspecting the F14 A/B/d aircraft ensuring safe flight
- Managed up to 70 Aviation electricians in the performance of various duties
- Aviation Electrician on the P3 turbo prop and the F14 Fighter jet
Education
No Degree - Criminal Justice
CENTRAL TEXAS COLLEGE
VARIOUSHigh School Diploma -
HILLCREST HIGH SCHOOL
Jamaica, NY06.1978
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Data Entry
- Call center experience
Timeline
Courtesy Shuttle Driver
Checkered Flag Auto Group
03.2023 - 05.2024
Recreation Assistant
CITYOF VRGINIA BEACH
08.2022 - 03.2023
DELIVERY DRIVER (DOOR DASH)
Self-employeed
02.2022 - 08.2022
Recreation Assistant
City Of Virginia Beach
04.2019 - 02.2022
Customer Service Representative
TD Bank
09.2016 - 04.2017
Field Engineer
Raytheon
09.1998 - 01.2016
UNITED STATES NAVY
U. S. GOVERNMENT
08.1978 - 08.1998
No Degree - Criminal Justice
CENTRAL TEXAS COLLEGE
High School Diploma -
HILLCREST HIGH SCHOOL
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