Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Cashier
Charles Smith

Charles Smith

Las Vegas,USA

Summary

With a proven track record at BOULDER FOOD MART LLC., I excel in customer service and cash management, demonstrating reliability and strong team collaboration. Leveraging expertise in POS systems and a commitment to professionalism, I've significantly enhanced customer satisfaction and operational efficiency.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Cashier

BOULDER FOOD MART LLC.
04.2013 - 01.2025
  • Company Overview: With a proven track record at BOULDER FOOD MART LLC., I excel in customer service and cash management, demonstrating reliability and strong team collaboration
  • Leveraging expertise in POS systems and a commitment to professionalism, I've significantly enhanced customer satisfaction and operational efficiency
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Built and maintained positive working relationships with co-workers
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner
  • Provided excellent customer service by greeting customers and offering assistance
  • Helped restock shelves when necessary to maintain an organized display area
  • Developed strong customer service skills by providing efficient and accurate service
  • Accurately processed customer payments using cash, credit cards, and checks
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment
  • Provided efficient and courteous service to customers
  • Developed strong customer relationships to support satisfaction and loyalty
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Counted and balanced cash drawer at the beginning and end of each shift
  • Utilized problem solving skills to effectively handle difficult situations
  • Assisted with training and mentoring new team members
  • Delivered exceptional customer service at all points of contact
  • Greeted and informed customers of products, fostering positive store experiences
  • Processed customer orders and ensured the accuracy of their purchases
  • Enforced store safety and cleanliness standards, reducing hazards
  • Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies
  • Operated the POS system efficiently to ensure accurate transactions
  • Supported other departments within the store by providing assistance when needed
  • Used POS system to complete purchases for customers
  • Maintained inventory and store visual presentation to meet customer needs
  • Provided customers with product information and responded to inquiries courteously and promptly
  • Resolved and de-escalated issues to address customer concerns
  • Kept up-to-date on new products, services, promotions, and pricing structures
  • Followed safety standards for handling hazardous materials such as chemicals or cleaning products
  • Maintained cash accuracy by working with supervisor to correct deficiencies
  • Ensured compliance with all company policies related to cash handling procedures
  • Monitored customer traffic and proactively addressed potential issues
  • Supervised others and provided on-the-job training
  • Enforced store policies to ensure the protection of company items
  • Verified that customers are of legal age to purchase restricted items
  • Provided product information and resolved concerns to assist customers
  • Offered assistance to customers in locating desired items
  • Counted cash drawers at beginning of shifts to verify correct amounts
  • Assisted with closing duties such as counting money and reconciling receipts
  • Resolved customer complaints in a timely and professional manner
  • Trained new cashiers in the use of cash registers and processing payments
  • Followed all safety protocols while handling money
  • Helped customers locate merchandise and answered questions about products
  • Arranged and restocked displays and merchandise racks to maintain store appearance
  • Delivered customer service by greeting customers and answering any store inquiries
  • Developed and maintained a positive working relationship with customers
  • Processed payments, returns, and exchanges
  • Assisted customers with locating items throughout the store when needed
  • Cross-trained colleagues on proper use of POS systems for efficient checkout times
  • Checked drawer totals, reconciled discrepancies, and prepared bank deposits
  • Reconciled daily sales reports at the end of each shift to verify accuracy of transactions
  • Identified fraudulent activities such as counterfeit currency or stolen credit cards
  • Developed strong knowledge base regarding product features, benefits, warranties and returns policies
  • Processed returns and exchanges quickly while ensuring accuracy of store inventory records
  • With a proven track record at BOULDER FOOD MART LLC., I excel in customer service and cash management, demonstrating reliability and strong team collaboration
  • Leveraging expertise in POS systems and a commitment to professionalism, I've significantly enhanced customer satisfaction and operational efficiency

Cashier

Village Shop #2
10.2008 - 04.2013
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Built and maintained positive working relationships with co-workers
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner
  • Provided excellent customer service by greeting customers and offering assistance
  • Helped restock shelves when necessary to maintain an organized display area
  • Developed strong customer service skills by providing efficient and accurate service
  • Accurately processed customer payments using cash, credit cards, and checks
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment
  • Provided efficient and courteous service to customers
  • Developed strong customer relationships to support satisfaction and loyalty
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Counted and balanced cash drawer at the beginning and end of each shift
  • Utilized problem solving skills to effectively handle difficult situations
  • Assisted with training and mentoring new team members
  • Delivered exceptional customer service at all points of contact
  • Greeted and informed customers of products, fostering positive store experiences
  • Processed customer orders and ensured the accuracy of their purchases
  • Enforced store safety and cleanliness standards, reducing hazards
  • Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies
  • Operated the POS system efficiently to ensure accurate transactions
  • Supported other departments within the store by providing assistance when needed
  • Used POS system to complete purchases for customers
  • Maintained inventory and store visual presentation to meet customer needs
  • Provided customers with product information and responded to inquiries courteously and promptly
  • Resolved and de-escalated issues to address customer concerns
  • Kept up-to-date on new products, services, promotions, and pricing structures
  • Followed safety standards for handling hazardous materials such as chemicals or cleaning products
  • Maintained cash accuracy by working with supervisor to correct deficiencies

Cashier

Speedy Mart
06.2007 - 09.2008
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Built and maintained positive working relationships with co-workers
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner
  • Provided excellent customer service by greeting customers and offering assistance
  • Helped restock shelves when necessary to maintain an organized display area
  • Developed strong customer service skills by providing efficient and accurate service
  • Accurately processed customer payments using cash, credit cards, and checks
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment
  • Provided efficient and courteous service to customers
  • Developed strong customer relationships to support satisfaction and loyalty
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Counted and balanced cash drawer at the beginning and end of each shift
  • Utilized problem solving skills to effectively handle difficult situations
  • Assisted with training and mentoring new team members
  • Delivered exceptional customer service at all points of contact
  • Greeted and informed customers of products, fostering positive store experiences
  • Processed customer orders and ensured the accuracy of their purchases
  • Enforced store safety and cleanliness standards, reducing hazards
  • Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies
  • Operated the POS system efficiently to ensure accurate transactions
  • Supported other departments within the store by providing assistance when needed
  • Used POS system to complete purchases for customers
  • Maintained inventory and store visual presentation to meet customer needs
  • Provided customers with product information and responded to inquiries courteously and promptly
  • Resolved and de-escalated issues to address customer concerns
  • Kept up-to-date on new products, services, promotions, and pricing structures
  • Followed safety standards for handling hazardous materials such as chemicals or cleaning products
  • Maintained cash accuracy by working with supervisor to correct deficiencies

Slot Technician

Mermaids/LA Bayou Casino
02.2007 - 02.2008
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Assisted in the installation of new slot machines following manufacturer's guidelines
  • Handled confidential information responsibly while adhering to industry regulations
  • Resolved conflicts between customers and technicians when necessary
  • Maintained an up-to-date knowledge of latest gaming technology to identify potential problems or areas for improvement
  • Created detailed reports on any malfunctions or repairs made to slot machines
  • Utilized computer software programs such as Microsoft Office Suite and Windows OS to complete daily tasks efficiently
  • Ensured that all paperwork was completed accurately and submitted within established deadlines
  • Conducted regular inspections of slot machines to ensure proper functioning and compliance with safety regulations
  • Performed maintenance, repair and troubleshooting on slot machines in accordance with company policies and procedures
  • Trained new technicians on the job responsibilities associated with maintaining slot machines
  • Demonstrated expertise in analyzing and resolving technical issues related to slot machines
  • Replaced defective parts as needed to restore slots to optimal working condition
  • Collaborated with team members across departments for successful completion of projects
  • Performed preventive maintenance according to assigned schedules and documented all activities accordingly
  • Provided customer service support by answering inquiries from guests regarding their experience playing the slot machines
  • Developed strong communication skills while interacting with players, casino staff and other personnel in a professional manner
  • Analyzed data from various systems including accounting, security, and surveillance, as required for problem resolution
  • Maintained records of machine configurations before and after repairs were made
  • Trained new employees on proper procedures for dealing with customers, handling money transactions, and operating various types of gambling equipment
  • Developed and maintained positive relationships with guests by providing exceptional customer service
  • Investigated any discrepancies between player winnings, losses, deposits, and withdrawals

Slot Technician

Eureka Casino
12.2001 - 06.2007
  • Retained records of player winnings, losses, deposits, and withdrawals according to company policy and local laws
  • Collaborated with other departments to ensure customer satisfaction
  • Handled customer complaints and inquiries in a professional and timely manner
  • Developed an extensive knowledge of house rules and regulations to ensure compliance with state gaming regulations
  • Assisted guests in understanding game rules and etiquette in the casino
  • Provided customer service to patrons in the gaming area, including resolving disputes and answering questions
  • Maintained an up-to-date knowledge of state laws governing gambling activities within their jurisdiction
  • Utilized computer software programs such as Microsoft Office Suite and Windows OS to complete daily tasks efficiently
  • Maintained records of machine configurations before and after repairs were made
  • Performed preventive maintenance according to assigned schedules and documented all activities accordingly
  • Created detailed reports on any malfunctions or repairs made to slot machines
  • Trained new technicians on the job responsibilities associated with maintaining slot machines
  • Assisted in the installation of new slot machines following manufacturer's guidelines
  • Ensured that all paperwork was completed accurately and submitted within established deadlines
  • Analyzed data from various systems including accounting, security, and surveillance, as required for problem resolution
  • Developed strong communication skills while interacting with players, casino staff and other personnel in a professional manner
  • Performed maintenance, repair and troubleshooting on slot machines in accordance with company policies and procedures
  • Demonstrated expertise in analyzing and resolving technical issues related to slot machines
  • Replaced defective parts as needed to restore slots to optimal working condition
  • Maintained an up-to-date knowledge of latest gaming technology to identify potential problems or areas for improvement
  • Collaborated with team members across departments for successful completion of projects
  • Conducted regular inspections of slot machines to ensure proper functioning and compliance with safety regulations
  • Provided customer service support by answering inquiries from guests regarding their experience playing the slot machines
  • Resolved conflicts between customers and technicians when necessary

Installation Technician

HomeLess Entertainment
05.1992 - 10.2004
  • Maintained updated knowledge of all equipment, products, and services to properly educate customers.
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Evaluated equipment to determine if it needed to be repaired or replaced.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Established and maintained effective working relationships with vendors and contractors to support operations.
  • Installed and configured new equipment and systems according to company standards.
  • Followed all company guidelines regarding safety procedures when out in field.
  • Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
  • Trimmed cut or torn fabric using scissors or knives and stitched trimmed edges together.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Cleaned stains from fabric or garments using spray guns and cleaning fluid.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Measured and hemmed curtains, garments, and canvas coverings to size using tape measures.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Stamped grommets into canvas using mallets and punches or eyelet machines.
  • Worked with diverse types of weather and ground conditions.
  • Researched and implemented new technologies and equipment.
  • Spread out articles or materials and examined for holes, tears and other defects.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Patched holes, sewed tears and ripped seams or darned defects using needles and thread or sewing machines.
  • Checked, repaired and repacked survival equipment to meet specifications.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Liaised with internal departments to optimize productivity and efficiency.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Sewed fringe, tassels and ruffles onto drapes and curtains and buttons and trimming onto garments.
  • Tested systems, noting issues and completing preventive maintenance.

Lead Utility Porter

Boardwalk Casino
09.1999 - 12.2000
  • Trained new employees on proper procedures for dealing with customers, handling money transactions, and operating various types of gambling equipment
  • Developed and maintained positive relationships with guests by providing exceptional customer service
  • Investigated any discrepancies between player winnings, losses, deposits, and withdrawals
  • Collaborated with other departments to ensure customer satisfaction
  • Performed chip exchanges and table fill duties as needed
  • Handled customer complaints and inquiries in a professional and timely manner
  • Developed an extensive knowledge of house rules and regulations to ensure compliance with state gaming regulations
  • Assisted guests in understanding game rules and etiquette in the casino
  • Verified accuracy of financial transactions related to gaming services provided by facility personnel or software systems
  • Provided customer service to patrons in the gaming area, including resolving disputes and answering questions
  • Performed cashier duties such as cashing checks, exchanging currency, and providing change
  • Monitored and maintained an accurate bankroll for each table game
  • Maintained an up-to-date knowledge of state laws governing gambling activities within their jurisdiction
  • Monitored security cameras throughout the casino floor, ensuring safety of all patrons and employees
  • Collaborated with other departments to ensure smooth functioning of all aspects related to providing quality service

Installation and Service Technician

Fat Boy's Hydraulic's & Car Audio
02.1991 - 02.2000
  • Followed all company guidelines regarding safety procedures when out in field.
  • Evaluated equipment to determine if it needed to be repaired or replaced.
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Maintained updated knowledge of all equipment, products, and services to properly educate customers.
  • Installed and configured new equipment and systems according to company standards.
  • Established and maintained effective working relationships with vendors and contractors to support operations.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
  • Trimmed cut or torn fabric using scissors or knives and stitched trimmed edges together.
  • Worked with diverse types of weather and ground conditions.
  • Liaised with internal departments to optimize productivity and efficiency.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Sewed fringe, tassels and ruffles onto drapes and curtains and buttons and trimming onto garments.
  • Tested systems, noting issues and completing preventive maintenance.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Measured and hemmed curtains, garments, and canvas coverings to size using tape measures.
  • Cleaned stains from fabric or garments using spray guns and cleaning fluid.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Stamped grommets into canvas using mallets and punches or eyelet machines.
  • Researched and implemented new technologies and equipment.
  • Checked, repaired and repacked survival equipment to meet specifications.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Patched holes, sewed tears and ripped seams or darned defects using needles and thread or sewing machines.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Spread out articles or materials and examined for holes, tears and other defects.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Utility Porter

Bellagio Casino
11.1998 - 06.1999
  • Strong problem-solving capabilities combined with critical thinking skills for successful completion of assigned projects
  • Highly organized approach towards completing tasks in an efficient manner within deadlines set by management team members
  • Adept at lifting up to 50 lbs
  • Consistently throughout the day
  • Excellent communication skills for coordinating efforts between departments or personnel when required
  • Proven track record of providing excellent customer service through friendly interactions with clients or customers
  • Knowledgeable in troubleshooting mechanical issues quickly and accurately
  • Proficient in operating light and heavy machinery for efficient loading and unloading of materials
  • Experience working with hazardous materials according to OSHA standards for safety protocols
  • Adaptability to changing work environments or situations when needed
  • Swept and mopped floors and vacuumed carpets
  • Restocked supplies such as paper towels, toilet paper and soap throughout assigned locations
  • Disinfected all areas of the facility using approved chemicals according to safety protocols
  • Sanitized and cleaned equipment and surfaces with solvents
  • Performed regular custodial duties in assigned areas of the building
  • Collaborated with staff members to coordinate tasks and ensure that all areas were cleaned on schedule
  • Used proper equipment and chemicals to safely treat diverse flooring
  • Mixed cleaners and solvents to prepare cleaning solutions according to specifications
  • Followed established guidelines for handling hazardous waste materials properly and safely
  • Set up, arranged and removed tables and chairs to prepare facilities for events
  • Notified managers concerning need for major repairs and additions to building operating systems
  • Utilized specialized equipment to clean carpets, upholstery and hard surfaces in commercial buildings
  • Worked with management to address related maintenance needs
  • Provided assistance to building visitors
  • Performed maintenance tasks such as changing light bulbs and replacing air filters on a regular basis
  • Used commercial cleaning equipment on areas damaged by smoke, fire or water
  • Made adjustments and minor repairs to environmental, plumbing and electrical systems

Education

Hale jr/hi -

Hale jr/hi
Woodland Hill's, California
06.1993

Auto Electrician - Electrical, Electronics And Communications Engineering

Usca & Isca
Scottsdale, AZ
04-1993

Skills

  • Customer service
  • Customer assistance
  • Cleaning and sanitizing
  • Cash handling
  • Money handling
  • Cash register operation
  • Cash handling and management
  • Attention to detail
  • Reliability and punctuality
  • Cash management
  • Team collaboration
  • Order taking
  • Customer relations
  • Cash handling expertise
  • Written and verbal communication
  • Cash register systems
  • Professionalism and courtesy
  • POS systems
  • Inventory control
  • Merchandise restocking
  • Complaint resolution
  • Payment processing
  • Multitasking and organization
  • Cash drawer balancing
  • Currency counting
  • Customer service excellence
  • Refunds and exchanges
  • Liquor regulations and compliance
  • Ordering and stocking
  • ID verification
  • Point-of-sale system operation
  • Product recommendations
  • Staff mentoring
  • Records maintenance
  • Hospitality and accommodation
  • Conflict resolution
  • Spirit, wine, and beer expertise
  • Proficient in [software]
  • Complex Problem-solving
  • Point of sale operation
  • Time management skills
  • Visual merchandising
  • Inventory restocking
  • Product knowledge
  • Credit and cash transactions
  • Inventory management
  • Checkout monitoring
  • Refund handling
  • Training and onboarding
  • Payment posting
  • Daily reporting
  • Regulatory compliance
  • Loss prevention
  • Scanner operations
  • Credit card processing
  • Basic math
  • Merchandise exchange
  • Data entry
  • Guest inquiries
  • Retail merchandising
  • Loyalty program promotion
  • Reports and documents
  • Order packaging
  • POS system operations
  • Staff training
  • Sales expertise
  • Payment collection
  • Liquor law compliance
  • Order verification
  • Sales transactions

Accomplishments

  • Completed manager training program.
  • Promoted to [Job Title] after only [timeframe] for exceptional performance.
  • Trained and mentored [number] employees.
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Documented and resolved [Issue] which led to [Results].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Collaborated with team of [Number] in the development of [Project name].
  • Supervised team of [Number] staff members.

Certification

  • Gaming Health Card
  • TAM Card

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Cashier

BOULDER FOOD MART LLC.
04.2013 - 01.2025

Cashier

Village Shop #2
10.2008 - 04.2013

Cashier

Speedy Mart
06.2007 - 09.2008

Slot Technician

Mermaids/LA Bayou Casino
02.2007 - 02.2008

Slot Technician

Eureka Casino
12.2001 - 06.2007

Lead Utility Porter

Boardwalk Casino
09.1999 - 12.2000

Utility Porter

Bellagio Casino
11.1998 - 06.1999

Installation Technician

HomeLess Entertainment
05.1992 - 10.2004

Installation and Service Technician

Fat Boy's Hydraulic's & Car Audio
02.1991 - 02.2000

Hale jr/hi -

Hale jr/hi

Auto Electrician - Electrical, Electronics And Communications Engineering

Usca & Isca

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Charles Smith