Charles smith
Customer Service
Lexington,KY
Summary
Professional with proven leadership skills, adept at driving strategic initiatives and operational excellence. Strong focus on team collaboration, ensuring all members align with organizational goals and adapt to evolving needs. Proficient in resource management, conflict resolution, and fostering high-performance culture. Known for reliability and results-driven approach in high-stakes environments.
Overview
21
21
years of professional experience
Work History
Fulfillment Associate
Dashmart
04.2023 - 06.2025
- Organized and maintained inventory accuracy using warehouse management systems.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Monitored stock levels and reported discrepancies to maintain optimal inventory flow.
- Implemented process improvements to enhance efficiency in order fulfillment operations.
CUSTOMER SERVICE REPRESENTATIVE
MAXIMUS/PEARL INTERACTIVE NETWORK
08.2022 - 04.2023
- Enrolled consumers in health insurance through the affordable care act. Determined eligibility for tax credits, cost sharing, or other resources to reduce/eliminate premiums and out of pocket costs.
SELF EMPLOYED
03.2020 - 08.2022
- Sought out delivery service gigs through various online platforms and networking. Utilized negotiation skills and critical thinking/decision making while sourcing scarce products during the pandemic and supply chain interruptions.
UNIT DIRECTOR
CROTHALL HEALTHCARE
06.2004 - 02.2020
- Provided contract environmental services for a large teaching hospital with a level 1 trauma center and an extensive network of ambulatory care centers. Led and engaged a staff of up to 125 FTE’s while exceeding internal and external satisfaction targets year after year. Served on client management committees and workgroups, ensuring regulatory compliance and supporting an unprecedented expansion which increased capacity by 60% and upgraded existing facilities throughout the system. Appointed to the “President’s Council” for performance excellence. Received special recognition for promoting diversity through recruiting and engagement.
Education
BACHELOR OF SCIENCE -
UNIVERSITY OF KENTUCKY
01.1996
Skills
- Leadership experience in diverse environments
- Labeling compliance
- Order fulfillment
- Proactive and focused
- Systematic decluttering and arrangement
- Accurate order selection
- Effective communication
- Detail-oriented approach
- Strategic issue analysis
- Collaborative teamwork
- Pallet jack proficiency
- Self-motivated and disciplined
Accomplishments
- Supervised team of 125 staff members.
- Achieved President's Council for operational excellence and financial management.
Languages
Spanish
Professional Working
Nepali
Elementary
Swahili
Elementary
Timeline
Fulfillment Associate
Dashmart
04.2023 - 06.2025
CUSTOMER SERVICE REPRESENTATIVE
MAXIMUS/PEARL INTERACTIVE NETWORK
08.2022 - 04.2023
SELF EMPLOYED
03.2020 - 08.2022
UNIT DIRECTOR
CROTHALL HEALTHCARE
06.2004 - 02.2020
BACHELOR OF SCIENCE -
UNIVERSITY OF KENTUCKY
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