Charles Smith
Atlanta, GA, United States, 30349,GA
Summary
Extremely enthusiastic and results-oriented professional with a passion for brand communications. With a strong background in marketing, exceptional organizational skills, and a commitment to delivering impactful brand messaging, I am eager to contribute to the success of your team and brand.
Overview
10
10
years of professional experience
Work History
In Home Expert
AT&T
03.2025 - Current
- Identify customer needs, present solutions, upsell/add services, and close the sale.
- Connect customers to the products and services they need and complete sales deals in the convenience of their home.
- Conduct needs-based consultations to connect customers with mobile, broadband, and entertainment solutions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Conduct in-home visits to customers who are either new or existing AT&T service users.
Premier Service Consultant
At&t
06.2024 - 03.2025
- Be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T’s products and services.
- Handles inquiries from customers related to billing, rate plans, features and services, network, coverage, handsets & devices, accessories, repair & troubleshooting, credits & adjustments, etc.
- Instill confidence and loyalty in customers by using problem solving to deescalate issues and reverse the course of cancellation requests into save opportunities and right fitting customers with the latest technology, services, and offers.
- Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records.
Lead Promotions and Marketing Coordinator
Audacy, Atlanta, GA
03.2017 - 03.2025
- Cross-functionally work with sales, marketing, and product teams to identify partnership opportunities and drive integrated campaigns.
- Worked with Brand Marketing Team to strategize, plan and execute brand level activations, campaigns, and events.
- Develop and deliver reports and presentations to senior management to communicate program performance and insights.
- Developed and implemented promotional campaigns and strategies to increase customer engagement and boost sales
Senior Recruiter
SnapNurse, Atlanta, GA
07.2022 - 06.2023
- Worked with regional sales and district sales team to identify and expand government contract opportunities within the southeastern and western territory.
- Created new business relationships with existing clients and implemented performance incentive programs, increasing retention by 20%.
- Oversaw customer account management, including contract negotiation, to maximize profit.
- Overlook the full cycle recruitment process for 300 jobs reacquisitions
Project Manager
Favorite Healthcare Staffing, Portland, OR
09.2021 - 06.2022
- Managed sales pipeline and maintained relationships with 20+ hospitals and vaccine sites.
- Led crisis communication efforts during challenging situations, successfully preserving the company's reputation and mitigating negative coverage.
- Led training and onboarding programs for 200+ medical professionals.
- Maintained and deliver reports and presentations to senior management to communicate program performance and insights.
Sales and Marketing Associate
T-Mobile, Atlanta, Ga
05.2020 - 09.2021
- Stay updated on industry trends, regulatory changes, and best practices related to cash management.
- Maintained knowledge of current sales and promotions, policies regarding payment,exchanges, and security practices.
- Developed and implemented targeted marketing campaigns to increase brand awareness resulting in increase of 75% social and generate leads
- Provided excellent customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction
Brand Communications Intern
Core Communications, Atlanta, Ga
06.2015 - 03.2017
- Coordinated product launches and marketing campaigns, ensuring brand consistency across all touchpoints.
- Prepare and present regular reports on partnership activities, achievements, and opportunities to senior management.
- Conducted market research and competitor analysis to identify opportunities for brand differentiation and enhancement.
- Collaborate with internal teams to develop strategies based on research insights.
Education
Bachelor of Arts - Mass Communication
Atlanta Metropolitan State College
Atlanta, GA05-2016
Skills
- Persuasive Speaking Skills
- Project Coordination
- Data Analysis
- Excellent communication
- Marketing/Sales
- Recruiting
- Customer Relationship Management
- Customer service
- Brand Strategy
- Relationship Management
Timeline
In Home Expert
AT&T
03.2025 - Current
Premier Service Consultant
At&t
06.2024 - 03.2025
Senior Recruiter
SnapNurse, Atlanta, GA
07.2022 - 06.2023
Project Manager
Favorite Healthcare Staffing, Portland, OR
09.2021 - 06.2022
Sales and Marketing Associate
T-Mobile, Atlanta, Ga
05.2020 - 09.2021
Lead Promotions and Marketing Coordinator
Audacy, Atlanta, GA
03.2017 - 03.2025
Brand Communications Intern
Core Communications, Atlanta, Ga
06.2015 - 03.2017
Bachelor of Arts - Mass Communication
Atlanta Metropolitan State College