Charles Smith
Fleming Island,FL
Summary
Dynamic professional with a proven track record in customer service and team leadership at Wendy's. Skilled in problem-solving and inventory management, I enhanced customer satisfaction through effective complaint resolution and operational efficiency. Committed to fostering strong customer relations and optimizing workflows to drive repeat business and improve service standards.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Wendy's
09.2019 - 06.2023
- Assisted in managing daily operations ensuring efficient workflow and customer satisfaction.
- Coordinated staff schedules to optimize coverage during peak hours and maintain service standards.
- Trained new team members on company policies, procedures, and best practices for operational efficiency.
- Implemented inventory management processes reducing waste and improving supply chain efficiency.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
Inventory Specialist
Venus Fashion
03.2017 - 08.2019
- Managed inventory levels to optimize stock availability and reduce discrepancies.
- Utilized inventory management software to track item movements and maintain accurate records.
- Coordinated with suppliers to ensure timely replenishment of merchandise and minimize stockouts.
- Developed efficient storage solutions to enhance accessibility and organization within the warehouse.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
Customer Service Representative
Walmart
08.2013 - 11.2016
- Assisted customers with product inquiries and order processing to enhance service efficiency.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Maintained knowledge of current promotions, policies, and procedures to support customer interactions.
- Collaborated with team members to optimize workflow and improve overall customer satisfaction.
- Educated customers on product features, benefits, and proper usage to facilitate informed purchasing decisions.
Customer Service Representative
Home Depot
06.2009 - 07.2012
- Assisted customers with product inquiries and order processing to enhance service efficiency.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Maintained knowledge of current promotions, policies, and procedures to support customer interactions.
- Collaborated with team members to optimize workflow and improve overall customer satisfaction.
- Educated customers on product features, benefits, and proper usage to facilitate informed purchasing decisions.
Education
GED -
Robert E Lee
Jacksonville, FL02.2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Customer relationship management (CRM)
Timeline
Assistant Manager
Wendy's
09.2019 - 06.2023
Inventory Specialist
Venus Fashion
03.2017 - 08.2019
Customer Service Representative
Walmart
08.2013 - 11.2016
Customer Service Representative
Home Depot
06.2009 - 07.2012
GED -
Robert E Lee