Charles Smith
New Haven,CT
Summary
ITS Help Desk professional supporting students and staff with day-to-day technology issues in a university setting. Resolves hardware troubleshooting, account access, and software setup requests while helping maintain smooth help desk operations. Applies clear communication, fast learning, and a people-first service approach to keep users moving.
Overview
6
6
Certifications
1
1
year of professional experience
Work History
ITS Help Desk
Yale University
New Haven, CT
06.2026 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Caregiver
GT Independence
New Haven, CT
12.2025 - Current
- Supported clients in daily living activities to foster independence and enhance well-being.
- Cultivated strong relationships with clients to build trust and improve communication.
- Created and executed personalized care plans tailored to individual client needs and preferences.
Education
No Degree - Cyber Security
Gateway Community College
New Haven, CT 05.2001 -
High School Diploma -
Eli Whitney Tech
HamdenSkills
- Help desk support
- Ticketing systems
- Windows troubleshooting
- Hardware troubleshooting
- Software installation
- User account administration
- Password resets
- Device setup & imaging
- Incident tracking
- Remote support
- End-user communication
- Documentation
- Time management
- Conflict resolution
- Professional ethics
Certification
OSHA-10
Interests
Community Cleanup, Coding and Programming, App Development, Web Development and Design, Volunteering, Music
Timeline
ITS Help Desk
Yale University
06.2026 - Current
Caregiver
GT Independence
12.2025 - Current
No Degree - Cyber Security
Gateway Community College
05.2001 -
High School Diploma -
Eli Whitney Tech