Charles Snowden III
Houston
Summary
Seasoned IT professional with over 15 years of experience managing, supporting, and securing enterprise IT environments. Currently responsible for servicing and maintaining over 2,500 devices across two school campuses, ensuring optimal performance and uptime. Expert in large-scale hardware and software deployments, Windows/Linux server administration, network infrastructure buildouts, and endpoint management. Skilled in data security, system hardening, access control, backup and disaster recovery, and performance optimization. Proven track record of resolving complex technical issues, enhancing system reliability, and driving high customer satisfaction in high-availability environments.
Overview
16
16
years of professional experience
Work History
Computer Network Technician
Galena Park ISD
11.2014 - Current
- Proactively monitored and enforced operational and security procedures for a large network of computers and devices, ensuring compliance with systems administration and maintenance protocols.
- Led large-scale deployments of PCs, Laptops, interactive panels, Chromebooks, iPads, and network printers across multiple sites.
- Performed device imaging, configuration, asset tagging, and inventory management for hundreds/thousands of endpoints.
- Managed and resolve technical support tickets for system fixtures in a timely manner, coordinating effectively with faculty and staff to ensure minimal disruption.
- Assisted with network infrastructure installation, including mounting switches in racks, configuring battery backups (UPS), and deploying routers and firewalls.
Geek Squad Advanced Repair Agent-Part Time
Best Buy
02.2016 - 03.2017
- Maintained, repaired, and serviced products aligning with customer satisfaction
- Performed regular upgrades to update systems and improve operability.
- Established and maintained consistent rhythms for timely followup and ensured deliverables were met or exceeded.
- Understood the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
Store Manager/Head Pc Technician
Discount Computer Depot
02.2013 - 11.2014
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Led daily operations to enhance customer satisfaction and drive sales growth.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
Computer Technician
Staples
06.2010 - 01.2013
- Provided technical support and troubleshooting assistance via phone and in-store consultations.
- Manage user accounts, passwords, and permissions (basic Active Directory or MDM tasks).
- Maintain accurate asset inventory and service documentation.
- Oversaw warranty claims process, ensuring compliance with manufacturer guidelines.
Education
High School Diploma -
North Shore Senior High School
Houston, TX05-2010
Skills
- Network Troubleshooting
- Networking Hardware Installation
- User Training
- PC Software and Hardware Installs
- Active Directory
- Group Policy
- Print Management
- IP addressing
- Microsoft SCCM
- Inventory Management
- Remote Desktop Support
- Customer Service
- Project Management Skills
- Ticket management
- Mobile device management
- Switches and routers
- Data backup
Timeline
Geek Squad Advanced Repair Agent-Part Time
Best Buy
02.2016 - 03.2017
Computer Network Technician
Galena Park ISD
11.2014 - Current
Store Manager/Head Pc Technician
Discount Computer Depot
02.2013 - 11.2014
Computer Technician
Staples
06.2010 - 01.2013
High School Diploma -
North Shore Senior High School