Charles Souders
Monticello,KY
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Residential Staff Supervisor
Lake Cumberland Recovery
05.2022 - 01.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled client complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized work areas.
- Monitored workflow to improve shift time management and increase client care with other departments.
- Ensured EMR remained updated from current and previous shifts.
- Delegated task with co-workers.
- Executed both incoming and outgoing transitions efficiently.
- Achieved results by working with staff to meet established targets.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Resolved issues through active listening and open-ended questioning, escalating major problems to Director.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Trained team members on polices and procedure to support efforts.
Lineman
Upchurch & Upchurch Communications
06.2020 - 11.2021
- Removed old poles and hardware and replaced with new equipment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Performed maintenance and reconducting work in varied weather conditions.
- Observed company safety rules and regulations to minimize workplace accidents and reduce electric shocks.
- Maintained solid safety record with no OSHA-recordable incidents.
- Re sagged loose lines to prevent failures.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Resolved problems, improved operations and provided exceptional service.
Regional Sales Manager
Fayette Wholesale
03.1996 - 05.2001
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Finalized sales contracts with high-value customers.
- Executed successful promotional events and trade shows.
- Managed team of 6 regional sales representatives and consistently achieved high sales targets.
- Executed successful marketing campaigns to generate new business and expand customer base.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Attended industry conferences and trade shows to stay up-to-date with market trends and customer needs.
- Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Developed and managed budgets to confirm proper use of resources and maximize profitability.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Prepared sales presentations for clients showing success and credibility of products.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Implemented systems and procedures to increase sales.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Communicated product quality and market comparisons by creating sales presentations.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Education
Skills
- Priority Management
- Staff Support
- Processes and Procedures
- Constructive Feedback
- Following Supervisor Instructions
- Resolving Complaints
- Policy Enforcement
- Microsoft Office
- Training and Development
- Operational Efficiency and Safety
- Punch Lists
- Supervising Employees
- Performance Motivation
- Team Assignments
- Mentoring
- Leadership
Timeline
Residential Staff Supervisor
Lake Cumberland Recovery
05.2022 - 01.2024
Lineman
Upchurch & Upchurch Communications
06.2020 - 11.2021
Regional Sales Manager
Fayette Wholesale
03.1996 - 05.2001
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