Overview
Work History
Education
Timeline
Generic

GRACE SPERRAZZA

Westchester,NY

Overview

6
6
years of professional experience

Work History

Property Manager

Sage Realty Corp
New York, NY
08.2017 - 03.2022
  • Responsible for managing a 38 floor, Class A Office Building (575K sq ft.) and three townhouses.
  • Supervised 33 direct report employees, in addition to conducting all employment-related training and development.
  • Established and reviewed employee responsibilities and performance standards with staff.
  • Conducted regular staff meetings to review all current and projected objectives to ensure company standards continually remain upheld.
  • Investigated and resolved any maintenance related complaints.
  • Responded to all tenant based concerns and promptly provided solution-based services.
  • Demonstrated customer service skills through proven tenant satisfaction and retention.
  • Maintained leasing related marketing materials and created lease administration letters.
  • Promptly responded to all property incidents and emergencies. Drafted incident reports to document any onsite occurrence and obtained available CCTV footage to support report. Distributed report to required parties for risk management purposes.
  • Coordinated and oversaw all required maintenance, repairs and contractor work. In addition to the tracking all project related expenses to ensure budget adherence.
  • Advised executives on asset development and improvement projects to aid in tenant retention and increased market value of the asset.
  • Oversaw record maintenance, including administrative, billing, leasing, insurance and compliance related records.
  • Regularly updated all client and vendor information within company databases.
  • Created the annual budget and quarterly budget reforecasts.
  • Oversaw coding, allocation, review and approval of all accounts payable expenses.
  • Reviewed account ledgers monthly to ensure budget alignment.
  • Aided in the increase of revenue by conducting bimonthly reviews of all accounts receivable payments.

Assistant Property Manager

The Koll Company
Irvine, CA
05.2016 - 02.2017
  • Partnered in management of over two million sq. ft. of real estate throughout California, Nevada and Arizona.
  • Negotiated the terms of all vendor contracts, in addition to scheduling and overseeing vendor work associated within the executed service contracts.
  • Oversaw all contract compliance, deadlines and renewals; ensuring optimal terms for owner.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Explained policies and procedures to clients and enforced rules.
  • Assisted in creation of the annual budget and budget reforecasts.
  • Reviewed all operating expenses; to ensure alignment with budget and projected net operating income.
  • Reviewed all budgeting reports with company executives on a monthly basis.
  • Responsible for handling all accounts payable and accounts receivable.
  • Created annual marketing budget and planned marketing events to aid in client satisfaction and retention.
  • Proven client retention abilities by 98% retention rate of 600+ clients at the time of resignation.

Property Administrative Assistant

The Koll Company
Irvine, CA
12.2015 - 04.2016
  • Answered incoming calls, maintained calendars, scheduled meetings and coordinated travel for senior level executives.
  • Greeted all guests upon arrival and addressed any walk-in related concerns, in addition to setting up meetings for upper level staff.
  • Responsible for creating and maintaining all administrative files.
  • Excelled at providing excellent customer service by establishing positive rapport with all clients and helping to remedy any concerns.
  • Responsible for the review and approval of all accounts payable and receivable expenses.

Education

Bachelor of Arts - English & Education

Manhattanville College
05.2014

Timeline

Property Manager

Sage Realty Corp
08.2017 - 03.2022

Assistant Property Manager

The Koll Company
05.2016 - 02.2017

Property Administrative Assistant

The Koll Company
12.2015 - 04.2016

Bachelor of Arts - English & Education

Manhattanville College

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GRACE SPERRAZZA