Summary
Overview
Education
Skills
Work History
Certification
Accomplishments
Affiliations
Timeline
OfficeManager
Charles Stamper

Charles Stamper

Management
Toano,VA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

25
25
years of professional experience
1
1
Certification

Education

Master of Science - Executive Leadership

South University
Virginia Beach, VA
10.2024

Bachelor of Arts - Religious Studies

Saint Leo University
10.2015

Skills

  • Contract Management
  • Customer Service
  • Data Analysis
  • Workflow Optimization
  • Strategic Planning
  • Problem Solving
  • Quality Assurance
  • Risk Management
  • Conflict Resolution
  • Logistics Management
  • Organizational Skills
  • Policy Development
  • Budget Management
  • Performance Measurement
  • Team Leadership
  • Schedule Management
  • Employee Development
  • Staff Training/Development
  • Operations Management
  • Time Management
  • Customer Retention
  • Customer Service Management
  • Business Growth Initiatives
  • Teamwork and Collaboration
  • Policy Development and Enforcement
  • Effective Leader
  • Business Leadership

Work History

Chapel Superintendent

United States Air Force
02.1999 - 05.2020

- Conducted performance reviews providing coaching and feedback to benefit both USAF and service member.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Planned daily operational strategies, including delivery routing, team workflows and chapel promotional initiatives.
- Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Oversaw financial management, budget management, accounting and logistical costs for training.
- Built upon established practice standards to improve operational performance and DoD costs.
- Conferred with subordinate managers each day to assess needs and optimize activities.
- Participated in potential military members applying re-train into career field and interviewing sessions to help identify qualified candidates.
- Coached and mentored two military Sergeants through constructive feedback to develop long-term career goals.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Developed military chapel procedures for emergency response and crisis management, physical security, information protection, incident management and installation support.

- Implemented safety protocols for reduced workplace accidents and improved employee wellbeing.

- Enhanced project efficiency by streamlining communication between team members and stakeholders.

- Developed comprehensive budgets and schedules to ensure timely project completion within allocated resources.

- Mentored junior staff, leading to increased productivity and improved teamwork throughout the organization.

- Negotiated contracts with vendors, resulting in cost savings and stronger relationships with suppliers.

- Conducted regular site inspections to maintain compliance with industry regulations and standards.

- Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.

Ramp Operations Supervisor, Fleet Mnmt & Dispatch

United Stated Air Force / Reserve
02.1999 - 05.2020

- These duties were aditional USAF & USAFR career felids were related duties were performed.


- Primary military career felid was Chapel Superintendent

Operations Manager

Western Tidewater Community Services Board
10.2022 - Current

- Collaborated with community Veteran agencies, organizations, schools, neighborhoods, and other organizations to identify needs, resources, and program priorities.

- Managed appox. one million-dollar budget, ensuring accurate allocation across three Veteran services departments.
- Planned, implemented, and evaluated culturally appropriate and sensitive prevention education programs for Veterans and their families.
- Lead a staff of Veteran Peer Support Specialists, Job Coach, Training Facilitator, Clinicians, Case Managers, and Education-Vocation Specialist to link Veterans to the best possible Healthcare Services and other stressor reducing programs for Veterans and their families.
- Interviewed and provided managerial recommendations for candidates applying for employment with Wester Tidewater Community Services Board.
- Participated in information dissemination activities and on-line and in-person group workshop facilitation, providing suicide prevention education, substance abuse, tobacco use, and mental health information, and educational programs, vocational programs, and employment services.
- Maintained federally regulated Department of Veteran Affairs HIPAA documentation regarding Suicide Prevention, evaluation data, and program content.
- Maintained a working knowledge of other community resources and service programs.
- Assisted other Prevention staff in providing Prevention programs, resources, and other family, and community and youth issues.
- Performed 988 Regional Dispatch duties as Mental Health Professional/ Clinician I supporting Mobile Crisis Responders assisting individuals experiencing a mental health crisis and coordinating with first responders.

- Managed program budgets effectively, consistently managing program projects on-time and within financial constraints.

- Handled staff training initiatives aimed at upskilling the mental health and crisis intervention techniques.

- Created Veteran Suicide Prevention Policy and Procedures for organization to more effectively believer needed care to individuals experiencing mental health crisis.

Community Engagement /Crime Prevention Officer

Williamsburg Police Department
10.2020 - 11.2022

- Managed social media accounts by composing content, engaging with followers in comments, monitoring activities and researching trends.
- As a Patrol Officer, responded to requests for information from media or designated appropriate spokespeople or information sources for requests.
- Wrote press releases or other media communications as Public Information Officer (PIO).
- Juggled multiple projects (i.e. National Night Out, Back to School Drives, Food Drives, Toy Drives, etc.) and tasks to ensure high quality and timely delivery.
- Apprehended suspects, prepared case reports and testified in courtroom hearings.
- Mediated domestic-related disturbances and protected victims from harm.
- Made arrests for violations of criminal laws and conducted background investigations.
- Served active warrants and subpoenas.
- Assessed each resident's psychosocial needs.
Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
- Presented talks at community groups to promote organizational mission and programs.
- Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
- Produced and updated organizational records and reports, including organizing budgets and documentation.
- Consulted with local government representatives to understand community needs and strategize response plans.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Responded to requests for information from media or designated appropriate spokespeople or information sources for requests.
- Authored press releases and communications materials to share vital information and promote intended message.

- Enhanced community safety by developing and implementing crime prevention strategies.

- Collaborated with law enforcement agencies to address criminal activities and reduce crime rates in the community.

- Worked within web content management systems.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.

Patrol Officer

Richmond Police Department
06.2017 - 10.2020

- Documented information for legal cases and testified as a witness under oath in court.
- Wrote reports detailing events and people involved.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Supported scene investigations by securing perimeters, collecting evidence, interviewing witnesses and documenting statements.
- Prepared detailed documentation of felony-level property and violent crime investigations.
- Mediated domestic-related disturbances and protected victims from harm.
- Responded to civil unrest, and search and rescue operations.
- Conducted field sobriety tests and used portable breathalyzers to perform tests.
- Monitored and investigated suspicious persons and situations and unusual activities.
- Boosted community safety, performed motor vehicle accident investigations and conducted field sobriety tests at DUI checkpoints.
- Completed debriefings for arrested subjects to obtain information pertinent to investigations.
- Responded to major interstate vehicular accidents with fatalities or serious injuries.

- Enhanced public safety by patrolling assigned areas and responding to emergencies promptly.

- Collaborated with fellow officers for efficient crime prevention and response efforts.

- Participated in specialized training sessions to enhance skills in areas such as firearms proficiency, self-defense tactics, and crisis intervention techniques.

- Coordinated with other law enforcement agencies during joint operations or investigations to ensure efficient communication and teamwork.

- Maintained a high level of physical fitness to effectively perform job duties while minimizing the risk of injury on duty.

- Attended community meetings or events as a representative of the police department, promoting transparency and fostering trust between law enforcement personnel and local residents.

- Handled crisis situations effectively by utilizing strong communication skills, de-escalation techniques, and sound judgment under pressure.

Certification

Virginia Crisis Intervention Team (CIT) Instructor
- State of Virginia Certified


Critical Incident Stress Management Team (CISM)

- Virginia Law Enforcement Assistance Program


DCJS - General Instructor
- Department of Criminal Justice Services


Virginia Peer Support Association (VAPSA)
- City of Williamsburg


Crime Prevention / Community Engagement
- Crime Prevention Center For Training & Service LLC


Virginia Crime Prevention Specialist
- Department of Criminal Justice Services


Certified Law Enforcement Officer
- Department of Criminal Justice

Accomplishments

    United States Air Force Commendation Metal
    - United States Air Force


    National Defense Service Medal
    - United States Air Force


    Air Reserve Meritorious Service Metal (x2)
    - United States Air Force Reserves


    Global War on Terrorism Service Medal
    - United States Air Force


    Air Force Expeditionary Service Ribbon
    - United States Air Force


    Excellent Police Duty
    - Richmond Police Department

Affiliations

Virginia Crisis Intervention Coalition
- Sponsored by - Western Tidewater Community Services Board, Colonial Behavioral Health, and Richmond Behavioral Health Authority


Crisis Incident Stress Management Team (CISM)

- Virginia Law Enforcement Assistance Program


Public Information Officer (PIO)
- National Information Officer Association (NIOA)

Timeline

Operations Manager

Western Tidewater Community Services Board
10.2022 - Current

Community Engagement /Crime Prevention Officer

Williamsburg Police Department
10.2020 - 11.2022

Patrol Officer

Richmond Police Department
06.2017 - 10.2020

Chapel Superintendent

United States Air Force
02.1999 - 05.2020

Ramp Operations Supervisor, Fleet Mnmt & Dispatch

United Stated Air Force / Reserve
02.1999 - 05.2020

Master of Science - Executive Leadership

South University

Bachelor of Arts - Religious Studies

Saint Leo University
Charles StamperManagement