Charles Stohr
Waterloo,IA
Summary
The purpose of this resume is to detail my work experience relevant to the position of PRE HEARING CASE MANAGER for Internet Brands. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
On-Demand Independent Contractor
Calderus Corporation
04.2009 - Current
- Worked as an on-demand independent contractor for Calderus Corporation, organizing and coordinating replies to correspondence from various entities and organizations.
- Collaborated effectively with cross-functional teams, resulting in successful project completion.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Streamlined processes and implemented organizational systems to increase efficiency and productivity.
- Consulted with customers to assess needs and propose optimal solutions.
- Collaborated closely with clients to better understand entire project scope.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Tracked customer service cases and updated service software with customer information.
Debt Collector
Enova
09.2023 - 01.2024
- Worked as a debt collector for Enova's CashNetUSA division, handling both inbound and outbound calls
- The position was both hourly and commission based.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Collected on delinquent accounts to reduce overdue balances.
- Documented customer payment interactions and account statuses for future reference.
- Maintained consistently high success rate of collecting on overdue accounts.
Student Loan Debt Collector
CBE Group
09.2020 - 09.2022
- Collected Campus Based Student Loan debts for various colleges and universities
- Negotiated settlements, payment arrangements, and processed payments.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
Benefit Services
United Healthcare
08.2008 - 04.2009
- Worked in United Healthcare's Benefit Services department, administering corporate benefit programs and providing customer service for employees' accounts.
- Educated employees on benefit plan options, enabling informed decisionmaking.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health benefits and deductions through telephone, email, and in-person interactions.
- Assisted with design and implementation of various employee benefits programs.
Temporary Worker
Westaff
06.2008 - 08.2008
- Worked as a temporary worker at Omega Cabinets shipping department through Westaff employment agency.
- Cleaned and straightened work areas to maximize productivity and safety.
- Followed instructions and procedures to complete assigned tasks.
- Operated equipment and machinery safely to prevent accidents.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
Education
Diploma - Truck Driving And Transportation
Hawkeye Community College
Waterloo, IA05.2010
Associate of Arts - Microsoft Network Engineering
Hamilton Business College
Cedar Falls, IA United States01.2001
GED -
Hawkeye Community College
Waterloo, IA01.1995
Skills
- Safety Compliance
- Records coordination
- Scheduling
- Client Relationship Building
Personal Information
Date of Birth: 07/26/24
Timeline
Debt Collector
Enova
09.2023 - 01.2024
Student Loan Debt Collector
CBE Group
09.2020 - 09.2022
On-Demand Independent Contractor
Calderus Corporation
04.2009 - Current
Benefit Services
United Healthcare
08.2008 - 04.2009
Temporary Worker
Westaff
06.2008 - 08.2008
Diploma - Truck Driving And Transportation
Hawkeye Community College
Associate of Arts - Microsoft Network Engineering
Hamilton Business College
GED -
Hawkeye Community College
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