Charles Story
Brick
Summary
Hardworking individual with a strong work ethic and collaboration skills in fast-paced settings. Committed to delivering outstanding customer service and fostering teamwork, ensuring operational readiness and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Seasonal Worker
Sailors Quay Marina
Brick, NJ
05.2023 - Current
- Operated marina equipment to ensure safe and efficient docking procedures.
- Maintained cleanliness and organization of marina facilities to enhance visitor experience.
- Prepared marina for seasonal activities, ensuring readiness for peak operational periods.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Collaborated with team members to streamline workflow during high-traffic events such as parties in the club house.
- Trained new staff on safety protocols and daily operational tasks for effective onboarding.
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday season.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak season.
Arcade Attendant
Jenkinsons Pavilion Arcade
Point Pleasant, NJ
06.2023 - 06.2024
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Assisted customers in navigating games and troubleshooting issues, enhancing overall gaming experience.
- Resolved customer complaints promptly and professionally, fostering positive relationships with visitors.
- Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
- Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
- Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment.
- Assisted in the troubleshooting and repair of malfunctioning arcade machines for seamless gaming experiences.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
Education
High School Diploma -
Brick Township High School
Brick, NJ06-2027
Skills
- Quick learner
- Strong work ethic
- Problem-solving
- Dependable and hardworking
- Collaboration
- Task prioritization
- Heavy lifting
- Technical skills
- Equipment maintenance and repair
Accomplishments
I am an AP and Honors student at Brick Township High School.
Have been working since I am 14 years old, while maintaining A+ grades.
I have volunteered for various organizations including: Brick township recreation department, Allfurone pet rescue, and ocean beach clean up projects.
I achieved second class Boy Scout rank.
I play, Basketball and Tennis.
Timeline
Arcade Attendant
Jenkinsons Pavilion Arcade
06.2023 - 06.2024
Seasonal Worker
Sailors Quay Marina
05.2023 - Current
High School Diploma -
Brick Township High School
AP and Honors student.
So far, I have completed one AP course and am currently enrolled in 4 AP courses this year. I have been in distinguished honors all of high school.