Charles Stout
Cartersville,GA
Summary
Seeking an opportunity to utilize the many skills/certifications I have developed/earned through hard work, dependability, and ability to perform above standards in quality. Also seeking a company and industry I can grow with and help to further the companies great reputation in their industry.
Overview
33
33
years of professional experience
Work History
Senior Project Specialist
Premiere Roofing
Woodstock, GA
03.2020 - Current
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Maintained open communication by presenting regular updates on project status to customers.
- Reported regularly to managers on project budget, progress and technical problems.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Set inspections for new clients.
- Performed inspections to determine cause, loss, and cost for projects that need to be completed.
- Present products and services to clients to complete sale.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Independent Contractor
Self Employed
Cartersville, GA
01.2010 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Collaborated closely with clients to better understand entire project scope.
- Evaluated trends to understand competitive environments and assess current strategies.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day operations of consulting business.
- I perform construction services to my clients. Services include manual labor, deck repair, carpentry, siding installation, roof repairs,etc.
Senior Project Manager
1st National Roofing, LLC
Alpharetta, GA
10.2017 - 03.2020
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Source leads.
- Inspect property for damages and project needs.
- Sell products and services.
- Manage crew and projects.
Senior Regional Sales Director
Greenforce Usa
Dublin, OH
01.2013 - 10.2017
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Formulated and presented innovative strategies to team members, executives and customers to build foundation for successful sales plans.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Public spoke in Seminars in regards to educate homeowners on building science.
- Set appointments with prospects to assess needs and then sell them the products/services.
- Maintained over 90% appointment ratio from prospects attending seminars and over 95% closing percentage.
- Strategically planned direct marketing mailers to invite prospects to attend seminars.
- Started out as a technician installing attic/crawl space, and building energy products.
General Manager
Houshens Industries
Westerville, OH
02.2006 - 06.2013
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Managed crew of 30 plus employees.
- Ensured quality standards were upheld or exceeded.
- Spearheaded market research to identify branding opportunities, cement strategies and sustain loyal customer base
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns
- Devised marketing plans using digital strategies, print advertising and word of mouth tactics
- Developed metrics and measured success in order to further penetrate marketplace
Salesperson
Harding's Park Cycle
Canton, OH
01.2004 - 06.2006
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Improved customer service and telecommunication skills to build lasting relationships.
- Developed and grew leads through repeat business and customer referrals.
- Worked to build relationships with customers and built potential for additional sales.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Logged reports, expenses, receipts and sales documents into digital database.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Informed customers of current store promotions to encourage additional sales purchases.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Tracked down hard-to-find merchandise at diverse locations.
- Networked within community to build and nurture successful relationships with new and long-term customers.
Loan Originator
General Electric Home Loans
Canton, OH
11.2003 - 01.2004
- Collected information from banks, institutions and employers to assess applicant eligibility.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Recommended loan approvals and denials based on customer loan application reviews.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Submitted loan applications to underwriter for verification and recommendations.
- Advised clients on mortgage, education and personal loans.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Closely monitored performance of current portfolio of specialty loans and made changes to achieve performance targets.
- Maintained strict confidentiality of bank records and client information.
- Successfully closed average of $750k in loans per month.
Salesman
Spitzer Auto World
Akron, OH
01.2002 - 11.2003
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Promoted and up-sold products and services to meet needs of customers.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Developed and delivered engaging sales presentations to convey product benefits.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Exceeded goals for new accounts in single sales cycle.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Implemented brand marketing and sales campaigns.
- Set up calendar with customer birthdays and other special events for personal touch.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
- Cold-called leads and closed large number of new sales over several months.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Trained and mentored new sales representatives.
- Organized sales paperwork, presented proposals and finalized contracts.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
Education
No Degree - Business Management
Columbus State Community College
Columbus, OHHigh School Diploma -
Canton South High School
Canton, OH05.1999
Skills
- Responsible
- Maintenance & Repair
- Analytical skills
- Adaptability
- Self-motivated professional
- Organization and Time management
- Training & Development
- Team building
- Interpersonal Communication
- Leadership
- Conflict resolution
- Good listening skills
- Supervision
- Customer Service
- Critical thinking
- Ability to learn quick
- Driven to get work completed without sacrificing quality
- Sales
- Marketing
- Sales Management
Timeline
Senior Project Specialist
Premiere Roofing
03.2020 - Current
Senior Project Manager
1st National Roofing, LLC
10.2017 - 03.2020
Senior Regional Sales Director
Greenforce Usa
01.2013 - 10.2017
Independent Contractor
Self Employed
01.2010 - Current
General Manager
Houshens Industries
02.2006 - 06.2013
Salesperson
Harding's Park Cycle
01.2004 - 06.2006
Loan Originator
General Electric Home Loans
11.2003 - 01.2004
Salesman
Spitzer Auto World
01.2002 - 11.2003
No Degree - Business Management
Columbus State Community College
High School Diploma -
Canton South High School