Charles Sweeney
Hershey
Summary
Seasoned Food and Beverage Director with significant experience in managing high-volume restaurants, bars, and banquet operations. Showcases strong leadership abilities paired with an understanding of financial management, menu development, and event planning. Demonstrated success in improving operational efficiency while enhancing customer service standards. Noteworthy ability to motivate teams towards achieving organizational goals and objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Food & Beverage Director
Colonial Golf & Tennis Club
Hershey
06.2022 - Current
- Executed full P&L responsibility for food and beverage divisions.
- Developed new banquet packages, boosting banquet revenue by seven percent quarterly.
- Implemented an inventory system to effectively track liquor, beer, wine, and food supplies.
- Increased staff retention by twenty percent, reducing seasonal hiring needs.
- Recruited culinary team and collaborated on a new menu, enhancing food revenue by five percent monthly.
- Established policies and procedures for staff and members to ensure operational consistency.
- Acted as primary point of contact for vendors, maintaining strong business relationships.
- Implemented strategies to improve cost efficiency of ingredients, labor, and equipment usage.
- Managed relationships with vendors to secure competitive pricing on high-quality products.
- Conducted inventory audits on a regular basis to maintain accurate stock levels and minimize waste.
- Reviewed invoices from vendors and submitted payment requests in a timely manner.
- Assisted in developing budgets for upcoming projects and tracked actual spending against those plans.
- Supervised employees' performance ensuring they adhere to established policies and procedures while providing excellent customer service.
- Developed new menus in collaboration with the executive chef to ensure quality control standards were met.
- Coordinated catering services for corporate events or private parties according to client specifications.
- Oversaw daily operations of restaurant, bar, catering services including staffing schedules and cash management procedures.
- Managed guest complaints in a professional manner by resolving issues quickly and efficiently.
- Analyzed financial data such as sales figures, profit margins, budgeting reports, to make recommendations for improvement or expansion.
- Ensured compliance with all local health department regulations regarding food handling, storage, preparation and service.
Banquets Operations Manager
Colonial Golf & Tennis Club
Hershey
03.2022 - 06.2022
- Collaborated with sales personnel in order to maximize revenue opportunities from banquets.
- Ensured proper set up and tear down of banquet areas prior to and after functions.
- Implemented procedures for ordering supplies, equipment, and food items as needed for events.
- Worked closely with other departments such as kitchen staff or housekeeping staff to ensure smooth operations during events.
- Organized, scheduled and supervised staff for banquets.
- Resolved complaints from guests regarding services or facilities provided at banquets.
- Planned menus in consultation with chefs and caterers to meet the needs of clients.
- Conducted regular meetings with catering staff members in order to review policies and procedures as well as discuss upcoming events.
- Assisted in developing marketing plans for special events or promotions related to banquets.
- Coordinated and monitored banquet operations to ensure quality service standards were met.
- Monitored attendance records, payroll costs, staffing levels, inventory levels, income projections.
- Managed all aspects of event planning including budgeting, scheduling, vendor selection, management, menu selections, creation, decorations.
- Provided leadership and direction to banquet staff in order to maintain a high level of customer satisfaction.
General Manager
Ever Grain Brewing Company
Mechanicsburg
06.2021 - 03.2022
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Ensured compliance with local health department regulations regarding food safety standards.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Assistant General Manager
Troegs Independent Brewing Company
Hershey
07.2018 - 07.2020
- Ensured compliance with all applicable laws and regulations related to employment practices.
- Organized special events such as promotions or fundraisers to drive business growth.
- Analyzed financial data and prepared reports for senior management.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Analyzed sales data to identify trends and opportunities for growth.
- Developed and implemented effective strategies to maximize sales and profits.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Identified opportunities for cost savings and operational efficiency improvements.
- Monitored inventory levels and placed orders for new stock as needed.
- Prepared weekly schedules for staff members based on their availability.
- Collaborated with other departments within the organization to coordinate projects.
- Ensured that customer service standards were met or exceeded at all times.
- Managed daily operations of the brewery, including scheduling and supervising staff.
- Managed brewery cash intake with high accuracy and prepared daily bank deposits.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Motivated and led team members to work together to achieve targets.
Tasting Room Special Events Manager
Troegs Independent Brewing Company
11.2016 - 07.2020
- Coordinated with caterers, florists, decorators, audio and visual technicians, security personnel and other service providers to ensure successful events.
- Supervised staff members during set-up and execution of events to ensure compliance with established standards.
- Created detailed reports following each event detailing the successes or failures of the event.
- Collaborated closely with marketing team to promote upcoming events through various media channels.
- Oversaw payment processing activities related to vendor invoices associated with each event.
- Developed and implemented comprehensive event plans, including budgets, venues, vendors, staff requirements, and timelines.
- Responded promptly to inquiries from potential clients regarding availability dates and pricing information.
- Monitored expenses related to special events in order to stay within budget parameters.
- Analyzed past events to identify areas of improvement in order to increase efficiency for future events.
- Conducted post-event evaluations by surveying attendees in order to measure success levels.
- Organized transportation arrangements for VIP guests attending special events.
- Managed all aspects of event logistics including setup and breakdown of the venue space.
Tasting Room Shift Supervisor
Troegs Independent Brewing Company
07.2015 - 11.2016
- Provided on-the-job training to new staff members.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Resolved conflicts between staff members in a timely manner.
- Resolved customer complaints in a timely manner.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assigned tasks to team members based on their strengths and skill sets.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
Restaurant Coordinator
The Hotel Hershey
06.2014 - 06.2015
- Direct supervisor in charge of running the daily operations of the busiest restaurant in the hotel.
- In addition, I was the only one cross trained to be able to run any of the 5 restaurants in the hotel.
- Responsible for scheduling & managing a staff of over 50 employees daily.
- In charge of nightly cash settlements for restaurant & staff’s banks.
- Redesigned and updated training materials for food & bar increasing check totals 10%.
- Implemented new policies & procedures for bartenders by creating new cocktail & beer menu increasing bar sales 15%.
- Oversaw restaurant’s private dining space from booking to execution.
Education
Associate of Science - Hospitality Management
Pennsylvania State University
Reading, PA01.2015
Bachelor of Arts - Philosophy
Susquehanna University
Selinsgrove01.2013
Skills
- Inventory control
- Event coordination
- Customer service
- Team building
- P&L management
- Food and beverage operations
- Hospitality management
- Staff leadership
Certification
- ServSafe Certified
Timeline
Food & Beverage Director
Colonial Golf & Tennis Club
06.2022 - Current
Banquets Operations Manager
Colonial Golf & Tennis Club
03.2022 - 06.2022
General Manager
Ever Grain Brewing Company
06.2021 - 03.2022
Assistant General Manager
Troegs Independent Brewing Company
07.2018 - 07.2020
Tasting Room Special Events Manager
Troegs Independent Brewing Company
11.2016 - 07.2020
Tasting Room Shift Supervisor
Troegs Independent Brewing Company
07.2015 - 11.2016
Restaurant Coordinator
The Hotel Hershey
06.2014 - 06.2015
Associate of Science - Hospitality Management
Pennsylvania State University
Bachelor of Arts - Philosophy
Susquehanna University
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