CHARLES TAVORMINA JR.
Summary
Business Development and Operations Professional with 20 + years of hands-on experience in parking operations, key accounts management, and strategic relationship development. Strong leadership skills with a focus on team development, customer satisfaction, and innovation in the parking industry. Proven history of driving significant revenue growth and profitability within highly competitive markets.
Overview
30
30
years of professional experience
Work History
Vice President of Operations & Business Development
Thompson Exterior Services
01.2024 - Current
- Oversees a team of operations managers, sales managers and estimators in the NY/NJ & Fl regions.
- Revamped existing CRM to advance the sales process and monitor growth in each service sector.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Conduct daily & weekly strategic meetings with teams to maintain consistency.
- Mentor and coach team members on best business practices to maintain clients.
- Creating and maintaining business relationships with corporate partners.
- Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives.
President & Executive VP of Operations
Tavent Companies Inc.
07.2005 - 12.2023
- Developed a parking, front desk and janitorial operation with multiple locations consisting of 50 + FT employees and 100 + PT valet parking attendants.
- Oversaw three (3) operations managers with allocation of 10 – 15 sites per to maximize quick and efficient response times to our clients.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Directed marketing and business development activities to support high performance and to acquire new business.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Developed and executed effective business development strategies to generate leads, close deals and win new business.
- Developed standard operating procedures and specific training materials.
- Established CRM & scheduling platform to increase sales, improve sales forecasting, and enhance account tracking, boosting efficiency.
- Developed comprehensive proposals and presented to potential clients at sales meetings.
- Educated clients on property maintenance and developed maintenance procedures to avoid future high repair cost.
- Successfully negotiated the sale of the Tavent's hospitality staffing division in 2018, while supporting control of parking management division.
- In December 2022, the successful sale of Tavent's parking management division.
Vice President of Operations
Adamas Parking Services
11.2018 - 09.2022
- Oversaw the merger of Tavent's residential parking operations & hospitality staffing division.
- Revamped recruiting process to increase profitability and productivity with an increase of $3 million in gross revenue in 3 years.
- Maintained a high retention and added additional services to existing clients.
Director of Operations & Business Development
Prestige Parking Services
04.2001 - 07.2005
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw day-to-day production activities in accordance with business objectives.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Operations and Sales Manager
Preferred Parking Services
06.1997 - 04.2001
- Increased sales by direct marketing and client referrals.
- Developed accounts outside the Dallas-Ft
- Worth Area.
- Responsible for scheduling of all accounts throughout the company.
- Introduced new services to increase gross revenue.
- Maintained inventory of supplies, equipment, and uniforms.
Sales and Financial Representative
John Hancock Financial Services
07.1995 - 06.1997
- Promotion from Internship via Rutgers University.
- Responsible for retaining clients from assigned book of business.
- Proactive in planning and implementing sales to all potential customers in my territory.
- Met with customers to assess needs, financial status, and eligibility.
Education
Bachelor - Finance
Rutgers University
Newark, NJ01.1996
Skills
- Strategic planning and execution
- Organizational development
- Cost analysis and savings
- Business development
Industry Groups
- CAI NJ & PA
- BOMA NJ
- IREM NJ
Affiliations
- CAI NJ
- IREM NJ
- BOMA NY
Timeline
Vice President of Operations & Business Development
Thompson Exterior Services
01.2024 - Current
Vice President of Operations
Adamas Parking Services
11.2018 - 09.2022
President & Executive VP of Operations
Tavent Companies Inc.
07.2005 - 12.2023
Director of Operations & Business Development
Prestige Parking Services
04.2001 - 07.2005
Operations and Sales Manager
Preferred Parking Services
06.1997 - 04.2001
Sales and Financial Representative
John Hancock Financial Services
07.1995 - 06.1997
Bachelor - Finance
Rutgers University
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