Charles Taylor
Manager
Embden, ME,ME
Summary
Responsible manager with over 30 years of experience delivering support and leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes sales and service management, personnel management, invoicing, dispatching, vendor negotiations and contract management. Recognized for exemplary customer service, team collaboration, and community involvement.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Sales & Service Manager
Valley Gas & Oil Company
Kingfield , ME
11.1990 - Current
- Developed relationships with key accounts to improve long-term partnerships.
- Negotiated prices with vendors and suppliers to maximize profits margins.
- Developed and implemented strategies for increasing customer satisfaction.
- Assisted customers with product selection, order placement, delivery follow-up, billing inquiries.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Explained benefits, features and recommendations to maximize client retention.
Select Board Chairman
Town of Embden
Embden , ME
10.2000 - Current
- Developed and implemented a comprehensive budgeting process for the town.
- Monitored financial performance of all departments to ensure compliance with town policies and procedures.
- Negotiated contracts with outside vendors for services such as waste management and road maintenance.
- Oversaw day-to-day operations of town government including personnel matters, policy implementation, customer service initiatives.
- Provided leadership and guidance to department heads on matters related to budgeting, staffing levels, resource allocation.
- Ensured that all town ordinances were being enforced appropriately by relevant authorities.
- Appointed and oversaw department heads with hands-on approach to leadership.
Education
Bachelor of Arts - Business Economics
University of Maine At Farmington
Farmington, ME05-1990
Skills
- Sales operations
- Account Management
- Project Management
- Regulatory Compliance
- Workforce Management
- Decision-Making
- Team Building and Leadership
- Customer Service
- Purchasing and procurement
- Focused on customer satisfaction
- Budgeting and finance
- Schedule Management
- Customer Retention
- Bid Request Management
- Product Knowledge
- Community Engagement
- Emergency Management
- Proposals/bidding
- Verbal/written communication
- Meeting leadership
- Contract Administration
- Staff hiring
- Teamwork and Collaboration
Affiliations
- Engaged in various area community involvement activities/roles. Emergency management director, general assistance administrator, overseer of the poor, fairgrounds event coordinator, past president and current member of the local Lions Club.
- Former roles: Volunteer firefighter Captain, treasurer of the local snowmobile club, volunteer baseball coach, Regional School Unit consolidation committee.
Certification
- Maine fuel Board licensed.
- NPGA exam proctor and skills assessment certification.
- Various Municipal certifications (eg. Incident Command NIMS ICS-700, general assistance administration, etc.).
- Lion's International key membership award 2024.
- Spirit of America award for volunteerism 2020.
Timeline
Select Board Chairman
Town of Embden
10.2000 - Current
Sales & Service Manager
Valley Gas & Oil Company
11.1990 - Current
Bachelor of Arts - Business Economics
University of Maine At Farmington
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