CHARLES TCHUINKWA
Plymouth,MINNESOTA
Summary
Dynamic IT Analyst and Business Analyst Specialist with over 10 years of experience in Agile delivery and digital solution deployment within healthcare and consulting sectors. Skilled in implementing and scaling Scrum methodologies, coaching teams, and translating business needs into actionable requirements. Proven track record of enhancing delivery execution and stakeholder alignment, resulting in improved customer satisfaction and accelerated project timelines.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Project Manager
Medtronic
02.2023 - 02.2025
- Enhanced Agile delivery for VA Care Manager platform with cross-functional team collaboration.
- Established and managed Agile roadmap to scale Agile practices effectively.
- Ensured accurate data exchange by overseeing Medicaid and Medicare claims integration.
- Facilitated Scrum ceremonies, driving continuous improvement throughout the software development lifecycle.
- Strengthened QA processes, increasing platform accuracy and release readiness.
- Aligned stakeholders through consistent updates, clear reporting, and risk visibility.
- Led 40+ bi-weekly sprint cycles by facilitating planning, standups, reviews, and retrospectives—keeping delivery consistent and on schedule across the program.
- Coordinated 10+ cross-team dependencies and tracked risks/issues weekly, reducing last-minute release surprises and improving release readiness.
Senior Project Delivery Consultant
McKinsey & Company
10.2022 - 02.2023
- Enhanced delivery execution across stakeholders as digital transformation lead.
- Operationalized Scrum, Kanban, and Scrumban to boost team collaboration and throughput.
- Facilitated sprint ceremonies, tracked progress, and eliminated project impediments.
- Supported data pipeline initiatives while ensuring data governance for quality and security.
- Developed dashboards and reports in Tableau and Splunk for informed business decisions.
- Managed backlogs and user stories, driving continuous improvements through retrospectives.
- Supported delivery execution across 2–3 workstreams over 8–10 sprint cycles, improving team alignment through clear backlog priorities and sprint objectives. Implemented data governance routines (quality checks, access controls, documentation) across multiple datasets, reducing rework caused by incomplete or inconsistent data.
- Produced leadership-ready reporting (Tableau/Splunk dashboards and release updates) used by 10+ stakeholders to track progress, blockers, and delivery outcomes.
Developed and executed project plans, ensuring alignment with client objectives and timelines.
Collaborated with senior leadership to align delivery strategies with overall business goals, enhancing service offerings.
Project Manager / Scrum Master
Highmark Health
11.2021 - 10.2022
- Enhanced product backlog management, ensuring timely bi-weekly sprint releases.
- Coached teams on Agile best practices, fostering accountability and cross-functionality.
- Resolved impediments and managed dependencies to protect sprint goals effectively.
- Established team agreements, improving Definition of Ready and Definition of Done.
- Facilitated retrospectives, driving actionable improvements across teams and leadership.
- Participated in ART workshops to identify risks and align on solutions.
- Facilitated 20+ sprints with consistent Agile ceremonies and coaching, improving execution discipline and reducing spillover work sprint-to-sprint.
- Introduced/strengthened team working agreements (Definition of Ready/Done) that reduced rework and clarified acceptance standards across 100+ user stories.
- Managed sprint risks, impediments, and dependencies weekly across multiple teams, accelerating issue resolution and protecting sprint goals.
Claims Product Consultant / Analyst
UnitedHealth Group (Optum)
10.2014 - 11.2021
- Enhanced delivery efficiency by managing Agile backlogs and sprint releases.
- Aligned business objectives with delivery execution across multiple Scrum teams.
- Produced reports on delivery status, highlighting risks and blockers efficiently.
- Facilitated continuous improvement initiatives, boosting team productivity and delivery time.
- Adapted methodologies between Scrum and Waterfall to meet project stakeholder needs.
- Gathered and documented requirements for Population Management initiatives, supporting monthly releases and translating business needs into clear stories and acceptance criteria.
- Coordinated with onshore/offshore partners across 2+ Scrum teams, improving delivery flow through prioritization support, clarification, and sprint readiness.
- Produced reporting on delivery status, defects, and operational trends for 10+ business and technical stakeholders, improving visibility and decision-making.
Education
Bachelor of Science (B.S.) - Health Information System
The College of Saint Scholastica
Duluth, MN12.2019
Skills
- Agile & SAFe Delivery
- Scrum Mastery
- Client relationship management
- Scope management
- Project planning
- Project / Program Execution
- Backlog & Roadmap Management
- Release & Defect Management Risk/Issue
- Dependency Management
- Stakeholder Management
- Process Improvement
- Metrics & Reporting
- Electronic Data Interchange(EDI)
- Project scheduling
Accomplishments
- Collaborated with team of 5 in the development of VA Care Manager platform enhancements and release delivery roadmap.
- Achieved 20% faster sprint completion by completing user story refinement, acceptance criteria definition, and dependency tracking with accuracy and efficiency.
- Achieved 22% higher stakeholder satisfaction through effectively helping with Scrum ceremonies, impediment removal, and release/status communications.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 30% reduction in manual reporting time by introducing Jira dashboards for Agile delivery tracking and status reporting tasks.
Certification
- SAFe 6 Scrum Master (SSM)
- SAFe 6 Product Manager (PM)
LANGUAGES
English (Native) | French (Proficient)
Timeline
Senior Project Manager
Medtronic
02.2023 - 02.2025
Senior Project Delivery Consultant
McKinsey & Company
10.2022 - 02.2023
Project Manager / Scrum Master
Highmark Health
11.2021 - 10.2022
Claims Product Consultant / Analyst
UnitedHealth Group (Optum)
10.2014 - 11.2021
Bachelor of Science (B.S.) - Health Information System
The College of Saint Scholastica
WORK ARRANGEMENT (PREFERENCE)
Preferred: Office | Open to: Hybrid | Remote: Dedicated Home Office Available