Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles Teddington

Sacramento,CA

Summary

Friendly and efficient Banker/Customer Service Specialist devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Banking standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Overview

9
9
years of professional experience

Work History

Barista

Nugget Market
Sacramento, CA
01.2023 - Current
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.

Floor Technician

Home Depot
Sacramento, California
07.2022 - Current
  • (40 hours per week)
  • Assess high-traffic areas and plan flooring layout and seam placement to suit expected traffic patterns
  • Inspect equipment regularly and keep detailed records of floor cleaning supply inventories
  • Use equipment to clean and maintain hardwood, ceramic and laminate floors
  • Measure, cut and install tack-free strips along baseboards or walls
  • Identify repair needs and major maintenance concerns, and escalate issues to management
  • Utilize construction tools and machinery to effectively complete job site projects.

Driver

DoorDash
Sacramento, CA
04.2020 - Current
  • (40 Hours per week)
  • Achieve consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
  • Complete on-time deliveries by choosing best and most efficient routes
  • Deliver packages to customer doorsteps and business offices
  • Evaluate products for damage prior to drop-off and documented reasons for returns
  • Communicate customer complaints, requests and feedback to company management for swift resolution.

Job Coach Aide

CIWP
Sacramento, CA
01.2020 - 01.2024
  • 40 hours per week)
  • Assisted disabled clients in any way necessary to facilitate independence and well-being
  • Organized schedules and updates patient files with current information regarding vitals, behaviors, and other data relevant to client treatment planning
  • Fluent in programs such as Google Docs, Google Sheet, Word, and Excel to make schedules, presentations, reports, and more
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance data
  • Planned and implemented individualized interventions as part of behavior treatment plans
  • Documented behavioral incidents thoroughly to keep accurate records via computer programs and physical copies
  • Contacted client homes about any emergencies or unusual behavior through the following lines of communication: email, phone calls, fax, and written reports.

Direct Support Professional

S.T.E.P
Sacramento, CA
07.2019 - 01.2020
  • 40 hours per week)
  • Resolved and clarified issues with patient medications and collaborated with local pharmacies
  • Demonstrated knowledge of hipaa privacy and security regulations by appropriately handling patient information
  • Observed and documented patient status and reported patient complaints to the case manager
  • Planned meals and snacks according to prescribed diets
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming
  • Assisted with transferring residents in and out of wheelchairs and adaptive equipment
  • Provides direct care to those with intellectual and developmental disabilities
  • Performed personal care tasks, including assistance with basic personal hygiene and grooming, feeding, medical monitoring, and health care related tasks
  • Fostered positive relationships between caretakers and individuals served
  • Ensured client safety and maintaining a safe environment
  • Reminded and assisted clients with self-administration of medications (with proper training)
  • Encouraged self-help activities
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.

Banker

Us Bank
Elk Grove, CA
07.2017 - 07.2019
  • 40 hours per week)
  • Helped clients with their mortgages, setting up accounts, and overall made sure clients were satisfied with their financial portfolio
  • Provided direction and leadership to all employees to maximize productivity and bottom-line profitability
  • Networked to increase client base and encourage existing clients to expand financial portfolios
  • Promoted financial products by maintaining excellent service offering knowledge
  • Checked accounts for fraud and provided law enforcement with relevant details
  • Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.

Courtesy Clerk/Barista

Safeway
Elk Grove, CA
05.2015 - 07.2017
  • (40 hours per week)
  • Greeted the customers with a friendly smile and a positive attitude
  • Provided back up assistance as a step-up checker when the line wait time was excessive
  • Worked in the Starbucks department of Safeway
  • Restocked and organized merchandise in front lanes
  • Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Completed successful daily cash audits to correctly balance drawers at end of shifts
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
  • Helped customers complete purchases, locate items and join reward programs
  • Answered questions about store policies and addressed customer concerns
  • Addressed customer needs and made product recommendations to increase sales.

Education

No Degree -

Cosumnes River College
05.2013

High School Diploma - General

Cosumnes Oaks High School
05.2012

Skills

  • Banking
  • Barista Experience
  • Presentation Skills
  • Coffee Experience
  • Public Speaking
  • Curriculum Development
  • Cash Handling
  • Google Docs
  • First aid
  • Writing skills
  • Additional Information
  • Customer- Focused
  • Customer assistance
  • Can Sell Anything
  • Team Leadership
  • Opening and Closing Procedures
  • Reviewing Documents
  • Daily Ledgers
  • Security Knowledge

Timeline

Barista

Nugget Market
01.2023 - Current

Floor Technician

Home Depot
07.2022 - Current

Driver

DoorDash
04.2020 - Current

Job Coach Aide

CIWP
01.2020 - 01.2024

Direct Support Professional

S.T.E.P
07.2019 - 01.2020

Banker

Us Bank
07.2017 - 07.2019

Courtesy Clerk/Barista

Safeway
05.2015 - 07.2017

No Degree -

Cosumnes River College

High School Diploma - General

Cosumnes Oaks High School

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Charles Teddington