Charles Terry
Iowa City,IA
Summary
Dynamic manager with a proven track record at Autozone, excelling in team leadership and customer service excellence. Enhanced operational efficiency through strategic planning and staff training, resulting in improved performance and satisfaction. Skilled in complex problem-solving and relationship building, driving success in fast-paced environments.
Overview
2018
2018
years of professional experience
Work History
Manager
Autozone
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
Roofer
Big Redds Construction
2017.05 - 2017.10
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Installed, repaired, and replaced single-ply roofing systems.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
Automotive Technician
Serranos Auto Repair Shop
2015.08 - 2017.03
- ÏMaintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Changed, rotated, and balanced tires on different types of vehicles.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Diagnosed complex electrical issues, restoring vehicle functionality.
- Increased workshop efficiency with organization of tools and equipment.
B.A.M.
T&S Drywall
2015.11 - 2016.10
- Exhibited strong personal responsibility and self-motivation across all tasks.
- Adapted swiftly to new situations, demonstrating effective learning capabilities.
- Maintained high productivity in fast-paced environments.
- Applied critical thinking to analyze problems and assess solutions.
- Collaborated successfully within teams while excelling in independent roles.
- Worked flexible hours, including nights, weekends, and holidays.
- Mastered new concepts rapidly, contributing significantly to team objectives.
Manager
Advance Auto Parts
2013.02 - 2015.06
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Manager
Family Dollar
2007.04 - 2010.09
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Forklift Operator
Waynes Set Steel
2005.08 - 2006.11
- Transported goods between warehouse locations based on shipment and storage requirements.
- Operated forklift in compliance with OSHA regulations and company policies.
- Executed safe maneuvering of forklift, adhering to appropriate load rates and visibility standards.
- Collaborated with team members to enhance task efficiency and boost productivity.
- Communicated with floor managers to optimize merchandise placement in storage.
- Ensured timely delivery by accurately picking orders from designated storage areas.
- Maneuvered forklift safely in congested spaces, demonstrating skill and precision.
- Facilitated prompt shipping through precise order fulfillment processes.
Forklift Operator
Intergrade Freezers
2003.04 - 2005.06
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Education
High School Diploma - Social Services
Kirkwood Community College, Iowa City, IA.
Iowa City, IACarpenter - B Level Completion in Carpentry
Dayton Job Corps
Dayton, OH03.1994
A Level Completion in Electronics -
Dayton Job Corps
Dayton, OH03.1994
Skills
- Customer service excellence
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex problem-solving
- Staff training and development
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Cross-functional collaboration
- Project planning
- Sales techniques and management
- Schedule preparation
Timeline
Roofer
Big Redds Construction
2017.05 - 2017.10
B.A.M.
T&S Drywall
2015.11 - 2016.10
Automotive Technician
Serranos Auto Repair Shop
2015.08 - 2017.03
Manager
Advance Auto Parts
2013.02 - 2015.06
Manager
Family Dollar
2007.04 - 2010.09
Forklift Operator
Waynes Set Steel
2005.08 - 2006.11
Forklift Operator
Intergrade Freezers
2003.04 - 2005.06
Manager
Autozone
High School Diploma - Social Services
Kirkwood Community College, Iowa City, IA.
Carpenter - B Level Completion in Carpentry
Dayton Job Corps
A Level Completion in Electronics -
Dayton Job Corps