Charles Thomas
West Valley City
Summary
Dynamic Auto Parts Specialist with extensive experience at NAPA Auto Parts, excelling in vehicle diagnostics and customer service. Proven track record in inventory management and supplier relations, enhancing operational efficiency and customer satisfaction. Adept at training teams and implementing effective merchandising strategies to drive sales and foster loyalty.
Overview
2026
2026
years of professional experience
Work History
Auto Parts Specialist
CSK Auto
Auto Parts Specialist
Knecht' Discount Auto Parts
Director of Logistics
Salt Lake Mattress and MFG, Co.
Salt Lake City, UT
02.2015 - Current
- Directed logistics operations to optimize supply chain efficiency.
- Implemented inventory management systems to improve accuracy and reduce discrepancies.
- Led cross-functional teams in coordinating transportation and warehousing activities.
- Developed strategic partnerships with suppliers to enhance service delivery.
General Manager
Rocky Mountain Restoration
Sandy, UT
03.2006 - 06.2013
- Directed operational strategies to enhance team productivity and service quality.
- Implemented process improvements that streamlined project timelines and resource allocation.
- Oversaw budget management, ensuring alignment with financial goals and operational needs.
- Mentored department heads, fostering leadership skills and promoting collaborative decision-making.
Auto Parts Specialist
NAPA Auto Parts - Genuine Parts
Rialto, CA
03.2004 - 04.2005
- Assisted customers in identifying and selecting appropriate auto parts based on vehicle specifications.
- Managed inventory levels, ensuring accurate stock counts and timely replenishments.
- Utilized point-of-sale systems to process transactions and maintain customer records efficiently.
- Provided technical support for customers regarding product compatibility and installation processes.
- Conducted regular audits of inventory to minimize discrepancies and enhance operational efficiency.
- Implemented best practices for customer service, improving satisfaction ratings through effective issue resolution.
- Developed a loyal customer base by consistently delivering exceptional service and support during every interaction.
- Served customers in-store and by telephone to answer questions and place orders.
- Issued parts to technicians to complete customers' repairs.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
Education
No Degree - Gender Studies
Rubidoux High School
Riverside, CAGED -
Salt Lake Community College
Salt Lake City, UTSkills
Vehicle diagnostics
Supplier relations
Merchandising strategies
Warranty administration
Product recommendations
Cross-selling strategies
Stock control
Parts identification
Ordering parts
Customer service
Problem-solving skills
Improving customer satisfaction
Team collaboration
Verbal and written communication
Clean driving record
Email communication
Forklift operation
Parts installation
Operations management
Invoice processing
Training and coaching
Goal setting
Staff training
Inventory management
Sales training
Order fulfillment
Shipping coordination
Delivery coordination
Suggestive selling
Cycle counting
Customer education
Product demonstration
Vendor relations
Returns processing
Proficient in software
Product merchandising
Account updating
SAP
Display building
Parts recommendation
Stock number and pricing data
Parts department organization
Parts documentation
Returns management
Reviewing deliveries
Replacement parts identification
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Multitasking ability
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Timeline
Director of Logistics
Salt Lake Mattress and MFG, Co.
02.2015 - Current
General Manager
Rocky Mountain Restoration
03.2006 - 06.2013
Auto Parts Specialist
NAPA Auto Parts - Genuine Parts
03.2004 - 04.2005
Auto Parts Specialist
CSK Auto
Auto Parts Specialist
Knecht' Discount Auto Parts
No Degree - Gender Studies
Rubidoux High School
GED -
Salt Lake Community College