Charles Thomas
West Valley City
Summary
Dynamic Auto Parts Specialist with extensive experience at NAPA Auto Parts, excelling in vehicle diagnostics and customer service. Proven track record in inventory management and supplier relations, enhancing operational efficiency and customer satisfaction. Adept at training teams and implementing effective merchandising strategies to drive sales and foster loyalty.
Overview
2026
2026
years of professional experience
Work History
Auto Parts Specialist
CSK Auto
Auto Parts Specialist
Knecht' Discount Auto Parts
Director of Logistics
Salt Lake Mattress and MFG, Co.
02.2015 - Current
- Directed logistics operations to optimize supply chain efficiency.
- Implemented inventory management systems to improve accuracy and reduce discrepancies.
- Led cross-functional teams in coordinating transportation and warehousing activities.
- Developed strategic partnerships with suppliers to enhance service delivery.
General Manager
Rocky Mountain Restoration
03.2006 - 06.2013
- Directed operational strategies to enhance team productivity and service quality.
- Implemented process improvements that streamlined project timelines and resource allocation.
- Oversaw budget management, ensuring alignment with financial goals and operational needs.
- Mentored department heads, fostering leadership skills and promoting collaborative decision-making.
Auto Parts Specialist
NAPA Auto Parts - Genuine Parts
03.2004 - 04.2005
- Assisted customers in identifying and selecting appropriate auto parts based on vehicle specifications.
- Managed inventory levels, ensuring accurate stock counts and timely replenishments.
- Utilized point-of-sale systems to process transactions and maintain customer records efficiently.
- Provided technical support for customers regarding product compatibility and installation processes.
- Conducted regular audits of inventory to minimize discrepancies and enhance operational efficiency.
- Implemented best practices for customer service, improving satisfaction ratings through effective issue resolution.
- Developed a loyal customer base by consistently delivering exceptional service and support during every interaction.
- Served customers in-store and by telephone to answer questions and place orders.
- Issued parts to technicians to complete customers' repairs.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
Education
No Degree - Gender Studies
Rubidoux High School
Riverside, CAGED -
Salt Lake Community College
Salt Lake City, UTSkills
Vehicle diagnostics
Timeline
Director of Logistics
Salt Lake Mattress and MFG, Co.
02.2015 - Current
General Manager
Rocky Mountain Restoration
03.2006 - 06.2013
Auto Parts Specialist
NAPA Auto Parts - Genuine Parts
03.2004 - 04.2005
Auto Parts Specialist
CSK Auto
Auto Parts Specialist
Knecht' Discount Auto Parts
No Degree - Gender Studies
Rubidoux High School
GED -
Salt Lake Community College