Charles Thompson
Jacksonville ,FL
Summary
Compassionate and detail-oriented Home Health Aide with a proven track record at Rescare Homecare, skilled in patient care and meal preparation. Enhanced client independence through effective mobility support and personal hygiene assistance, while fostering trust through empathetic communication. Committed to maintaining safety and dignity, ensuring high quality care and improved well-being.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Home Health Aide
Rescare Homecare
01.2024 - 04.2025
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Biohazard Waste
Sterile Processing Tech, Eden Medical Center
01.2021 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Customer Service Representative
Walgreens
03.2015 - 04.2017
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Call Center Representative
Citi Bank Corporate
03.2017 - 03.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
Education
Private Investigator - Criminal Justice
Barclay Career School
Eastern New Jersery06.1989
High School Dipolma -
Orange High School
New Jersey06.1989
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Vital signs monitoring
- Security
- Data Entry
- Problem Solving
- Security
- Bathing assistance
- Housekeeping
- Dressing assistance
- Light housekeeping
- First aid and safety
- Care plan management
- Mobility support
- Recording vital signs
- Client documentation
- Documentation
- Behavioral support
Certification
- HCA - Home Care Aide
- Security Officer/Supervisor
- Parking Enforcement
- BLS
- CPR/First Aide
- Lifeguard
Timeline
Home Health Aide
Rescare Homecare
01.2024 - 04.2025
Biohazard Waste
Sterile Processing Tech, Eden Medical Center
01.2021 - 10.2024
Call Center Representative
Citi Bank Corporate
03.2017 - 03.2021
Customer Service Representative
Walgreens
03.2015 - 04.2017
Private Investigator - Criminal Justice
Barclay Career School
High School Dipolma -
Orange High School
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