Charles Thompson
West Chester Township,OH
Summary
Experienced mechanical professional with a strong background in vehicle and equipment repair. Adept at improving operational workflows while upholding high standards of safety and quality. Trusted team collaborator committed to achieving optimal results and thriving in dynamic work environments. Skilled in handling customer interactions and resolving issues promptly, utilizing communication and empathy to build strong customer relationships. Demonstrated track record of maintaining high customer satisfaction and fostering loyalty.
Overview
32
32
years of professional experience
Work History
Lead Meachanic /fabricator
Grave Yard Customs
11.2018 - Current
- Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
- Operated welding machines and grinders to cut, shape and join metal workpieces.
- Fabricated components and structures following customer requirements.
- Cut bent, and formed sheet metal and other materials to create metal works.
- Assembled and welded components to create metal structures.
- Used gauges, templates, and other measuring devices to inspect production parts.
- Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
- Provided training and mentorship for new hires, fostering a positive team dynamic and promoting skill development.
- Assisted in the design of custom products by providing input on material selection, dimensions, and functionality.
Sr Techlical Adviser
Summit Racing Equipment
03.2024 - 04.2025
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
Driver/mechacanic
NKC Trucking
02.2008 - 03.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
Service Manager/Service Writer
Orlando Harley-Davidson
02.1998 - 02.2008
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Lead Mechanic
Dennler and Sons
07.1993 - 02.1998
- Performed routine and scheduled maintenance services.
- Managed workflow effectively by prioritizing tasks based on urgency, complexity, and available resources at hand.
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Provided technical expertise to junior mechanics, enhancing their skills and boosting overall team capabilities.
- Improved team productivity through effective delegation of tasks and clear communication among mechanics.
- Conducted quality inspections of completed work, ensuring all repairs met industry standards and customer satisfaction levels.
- Reduced downtime for repairs by maintaining a well-organized inventory of parts and tools necessary for various jobs.
Education
Associate of Science - Advanced Firearm Technology
Sonoran Desert Institute
Tempe, AZ01-2021
Certificate of Completion - Auto Body
Butler Tech
Hamilton, OH05.1993
High School Diploma -
Lakota High School
West Chester, OH06-1993
Skills
- Custom fabrication solutions
- Experienced in operating power tools
- Machinery management
- Technical repair expertise
- Blueprints and specifications
- Manual machining
- Customer support
- Focused listening
- Problem-solving skills
- Detail-oriented data management
- Strategic team guidance
- Prioritization and scheduling
- Strategic decision-making
- Clear and concise communication
- Advanced troubleshooting skills
- Specialized vehicle repair
- Brake system maintenance
- Preventive maintenance protocols
- Engine maintenance expertise
- Mechanical maintenance
Timeline
Sr Techlical Adviser
Summit Racing Equipment
03.2024 - 04.2025
Lead Meachanic /fabricator
Grave Yard Customs
11.2018 - Current
Driver/mechacanic
NKC Trucking
02.2008 - 03.2024
Service Manager/Service Writer
Orlando Harley-Davidson
02.1998 - 02.2008
Lead Mechanic
Dennler and Sons
07.1993 - 02.1998
Associate of Science - Advanced Firearm Technology
Sonoran Desert Institute
Certificate of Completion - Auto Body
Butler Tech
High School Diploma -
Lakota High School
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