Charles (Chip) Till
Tuscaloosa,AL
Summary
Adept at enhancing customer experiences and streamlining operations, I excelled as a Store Manager at Express Oil Change & Tire Engineers, where I leveraged my troubleshooting and leadership skills. By fostering team unity and implementing efficient mechanical systems, I significantly improved service quality, achieving a notable increase in customer satisfaction. Organized technician with successful history of meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
21
21
years of professional experience
Work History
Store Manager
Express Oil Change & Tire Engineers
06.2013 - 10.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Front of House Manager
Ruby Tuesday Restaurant
07.2007 - 06.2013
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
Assistant Manager
McCallisters Deli
10.2003 - 07.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Shelton State Community College
Tuscaloosa, ALHigh School Diploma -
American Christian Academy
Tuscaloosa, AL05-2003
Skills
- Troubleshooting skills
- Hand and power tools
- Engine repair
- Air conditioning systems
- Preventive Maintenance
- Brake Systems
- Diagnostic abilities
- Mechanical Systems
- Tire Services
- Fuel systems
- Electrical system rewiring
- Suspension Systems
- Drive Train Systems
Timeline
Store Manager
Express Oil Change & Tire Engineers
06.2013 - 10.2024
Front of House Manager
Ruby Tuesday Restaurant
07.2007 - 06.2013
Assistant Manager
McCallisters Deli
10.2003 - 07.2007
Shelton State Community College
High School Diploma -
American Christian Academy
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