Charles Tolbert
El Paso,TX
Summary
Seasoned Sales Account Manager with a proven track record at Southeastern Freight Lines, excelling in relationship selling and direct sales techniques. Spearheaded initiatives that significantly enhanced client retention and business growth. Renowned for team building expertise and adept at closing deals, consistently surpassing sales targets through strategic negotiations and dynamic leadership. I chose to take early retirement in 2021 but since have found I miss the daily challenge and interacting with others. I am interested in both a part time or fulltime position and are not opposed to a position requiring physical exertion.
Overview
17
17
years of professional experience
Work History
Sales Account Manager
Southeastern Freight Lines
El Paso, TX
11.2010 - 02.2021
- Built strong relationships with clients by providing exceptional customer service.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Developed successful customer relationships to boost sales opportunities.
- Produced sales documents, finalized deals and filed records.
- Reduced process lags by training employees on best practices and protocols.
- Provided technical support to customers when needed.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Conducted market research to identify potential customers.
- Participated in trade shows, conferences, and networking events to represent the company and attract new business.
- Analyzed client data and identified opportunities for growth.
- Resolved customer complaints in a timely manner.
- De-escalated customer interactions by providing alternative solutions to issues.
Station Manager
FFE Logistics
El Paso, TX
02.2008 - 09.2010
- Performed sales consultations and educated clients on products and services.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Resolved customer complaints regarding sales and service.
- Established relationships with key clients, while maintaining existing customer base.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
Area Sales Director
USF Bestway
El Paso / Houston
09.2003 - 02.2008
- Monitored competitor activities and adjusted strategies to maintain competitive advantage.
- Gained market share in new sales performance through aggressive team training.
- Collaborated with sales personnel to discuss strategies to close lucrative deals
- Negotiated contracts with potential clients while maintaining a focus on profitability objectives.
- Implemented sales programs by developing field sales action plans.
- Coached, developed and motivated team to achieve revenue goals.
- Organized trade shows, conferences and other events geared towards increasing brand awareness.
- Fostered a culture of continuous improvement by encouraging feedback and innovation within the sales team.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Facilitated and delivered presentations for account-specific meetings and conference calls.
- Established and maintained relationships with key clients to ensure high levels of satisfaction and repeat business.
- Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
- Hired and motivated high-performing sales team.
- Established and maintained relationships with key customers to identify new business opportunities.
- Supported sales team members to drive growth and development.
- Resolved customer complaints regarding sales and service.
- Coached and mentored team members to build sales and negotiation skills.
- Provided guidance, mentoring and training support to entry-level sales personnel.
- Collaborated with marketing team to develop promotional materials that effectively communicated the company's message.
- Directed sales forecasting activities and set performance goals accordingly.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Some College (No Degree) -
Fort Valley State University
Fort Valley, GASkills
- Direct sales techniques
- Relationship selling
- Sales negotiations
- Enthusiastic yet professional demeanor
- Business growth and retention
- National account management
- Team building expertise
- Formulating quotes
- Closing deals
Affiliations
- A former member of the local Chamber of Commerce
- A member of the Eastside Business Alliance
- Represented the company at Career day at the local college
- Former member a number of traffic clubs
- Represented the company at the free trade zone business seminar
Accomplishments
- Have received numerous awards for sales growth, exceeding expectations as well as being acknowledged for saving the company $25,000 throuigh an operational error.
References
References available upon request.
Timeline
Sales Account Manager
Southeastern Freight Lines
11.2010 - 02.2021
Station Manager
FFE Logistics
02.2008 - 09.2010
Area Sales Director
USF Bestway
09.2003 - 02.2008
Some College (No Degree) -
Fort Valley State University
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