Charles Toussaint
Fargo,ND
Summary
Accomplished Program Coordinator and Case Manager well-versed in maintaining performance measures in accordance to state measures. Expert in personnel leadership, resource management, and key decision-making. Articulate, motivational, and analytical in approaching problems impacting team performance. Experienced in implementing new procedures and policies to provide the highest quality care.
Overview
6
6
years of professional experience
Work History
Developmental Disability Case Manager
Fraser, Ltd.
12.2023 - Current
- Collaborated with medical professionals to ensure timely and accurate assessments of clients' disabilities and needs.
- Promoted client autonomy by coaching them on self-advocacy skills and empowering them to make informed decisions about their care.
- Maintained strong relationships with community resources, connecting clients with essential services to aid in their recovery process.
- Developed comprehensive case management plans for clients, resulting in improved outcomes and client satisfaction.
Program Coordinator
Connections Services
05.2023 - 11.2023
- Developed appropriate desired outcomes and corresponding objectives and methodologies based on Individual Abuse Prevention Plans, Coordinated Support Service Plans, participant needs, desires, and team recommendations.
- Maintained open communication with participants, family members and/or guardians, county case managers, vocational providers, and other service providers.
- Identified the abilities and areas of need for each participant and propose individual program plans to the team to encourage greater independence.
- Ensured training and support occurs for all participant outcomes as designated in the methodology.
- Supervised diverse teams of staff for three separate sites and created 24 hour schedules for round the clock supervision.
Access Program Coordinator
Hope Community Services, Inc.
03.2022 - 04.2023
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Organized and managed program development from conception through successful execution.
- Designed program implementation and maintenance plan.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
Engagement Case Manager
Hope Community Services
06.2021 - 03.2022
- Identifying care needs of individual patients and coordinates responses based on physician advice, insurance limitations and procedural costs.
- Developed a new rehabilitation group to address specific needs within the community for underrepresented populations.
- Effectively communicating across programs in order to ensure quality care for each individual client.
- Managing a rotating caseload to ensure each client receives the best care possible, and the care they deserve.
- Consults with clinicians to devise and manage ongoing care plans for at-risk patients.
Teaching Assistant
University Of Central Oklahoma
08.2018 - 12.2018
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
- Organized and guided activities for 20+ students, including skills practice, research and memorization tasks.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Participated in lesson planning and curriculum implementation to promote quicker rollout and delivery.
Education
Bachelor of Arts - Psychology
University of Central Oklahoma
Edmond, OK05.2021
Skills
- Organizational and Planning Skills
- Experience with Diverse Populations
- Behavioral Management Techniques
- Computer and Microsoft Office Skills
- Verbal and Written Communication
- Strong Work Ethic and Dependable
Timeline
Developmental Disability Case Manager
Fraser, Ltd.
12.2023 - Current
Program Coordinator
Connections Services
05.2023 - 11.2023
Access Program Coordinator
Hope Community Services, Inc.
03.2022 - 04.2023
Engagement Case Manager
Hope Community Services
06.2021 - 03.2022
Teaching Assistant
University Of Central Oklahoma
08.2018 - 12.2018
Bachelor of Arts - Psychology
University of Central Oklahoma
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