Charles Travis Coffey
Cookeville,TN
Overview
21
21
years of professional experience
Work History
Probation/Parole Officer
State of Tennessee
Cookeville, Tennessee
01.2025 - Current
- Regularly meet with and monitor individuals to ensure compliance with court-ordered conditions, including drug testing, home visits, and checking workplaces.
- Assist individuals to reintegrate into society, providing them with resources including housing assistance, job training, mental health services, and substance abuse counseling.
- Conducted Risk and Needs Assessments to develop individualized supervision plans of 35 offenders.
- Enforced 23 violations of probation and parole and made recommendations for consequences including providing testimony in various county courts.
- Investigated 4 probation/parole transfers by interviewing the offender, family, employers, and other relevant individuals as required.
- Collaborated with local law enforcement, treatment providers, social services, and other community partners to ensure successful outcomes for individuals on supervision.
Bank Examiner 1
State of Tennessee
Knoxville, Tennessee
01.2024 - 01.2025
- Performed risk-based examinations of financial institutions, evaluating internal controls, financial statements, internal and external audit evaluations, resulting in the identification of potential risks and areas for improvement.
- Assessed financial institution’s risk management systems to identify, measure, monitor and control risks.
- Collaborated with cross-functional teams to develop and implement corrective action plans, ensuring adherence to regulatory requirements and mitigating potential risks.
- Prepared detailed reports documenting examination findings, recommendations, and potential regulatory violations, ensuring accurate and thorough assessments of bank operations.
Assistant Project Manager
McCloskey Mechanical Contractors, Inc.
Nashville, Tennessee
01.2022 - 01.2024
- Create project plans to fit stakeholder and customer needs and deliver with in-budget on desired outcomes; full accountability for project results.
- Define project roles and responsibilities in close collaboration with the customer, including project scope and objectives to ensure a cross-functional understanding amongst project members.
- Perform project tracking through clear and concise status reports and time management reports; proactively identify potential issues and track project member progress against commitments.
- Learn from recent projects to identify and recommend improvements, cost saving initiatives, and substitutions to positively impact current and future project budget and schedules.
Deputy Program Manager
Leidos
Pyeongtaek, South Korea
01.2021 - 01.2022
- Interview Beneficiary Service Representative (BSR) applications, select qualified applicants, coordinate onboarding, and approve BSR leave requests.
- Monitor performance goals of 55 staff members (BSRs) via telephonic quarterly check-ins. Ensure staff member goals align with Leidos values and mission.
- Identifies and escalates any issues to the Program Manager that could affect contract performance or customer satisfaction.
- Identify and resolve issues, problems and concerns with all staff members as needed.
- Evaluate performance, write performance reviews and provide corrective actions as needed.
- Attend weekly conference calls regarding staffing, training, management, and performance to ensure strict contract compliance within the Tricare Overseas Program (TOP).
- Assist, guide, and provide direction to staff members (BSRs) when complaints are escalated to management.
- Effectively build and maintain internal and external stakeholder relationships within the Tricare Overseas Program (TOP) contract.
- Provides leadership with updates on all issues regarding policy, procedures, and staff issues.
- Participates as appropriate in TRICARE and other Government stakeholder visits and meetings with TAO in the region.
- TRICARE Overseas Program
Pacific Regional Deputy Lead
Leidos
Pyeongtaek, South Korea
01.2019 - 01.2021
- Direct 34 Beneficiary Service Representatives (BSRs), and 14 Military Treatment Facilities (MTFs) in all aspects of TRICARE enrollment and information distribution servicing 150,181 beneficiaries’ region wide.
- Correct discrepancies regarding beneficiaries’ enrollment dates with Tricare Overseas Program when needed and submit five enrollment and education reports monthly to prime contractor.
- Review and verify weekly timesheet submissions for 34 BSRs and handle all performance related issues.
- Interview BSR applications, recommend qualified candidates to Regional Lead, coordinate onboarding, and approve BSR leave requests.
- Audits enrollment files quarterly from 14 Military Treatment Facilities (MTFs) TRICARE enrollment offices.
- Identifies and escalates any issues to the Regional Lead that could affect contract performance or customer satisfaction.
- Participates as appropriate in TRICARE and other Government stakeholder visits and meetings with TAO in the region.
- Educate and guide 14 MTFs each month to ensure continued contract compliance.
- Manage all A-3 visa requirements for selected candidates seeking employment in Korea.
- Submitted 16 A-3 visa packages to the US Forces Korea contracting office resulting in 100% approval.
- TRICARE Overseas Program
TRICARE Beneficiary Service Representative
Leidos
Okinawa, Japan
01.2017 - 01.2019
- Guided military personnel, family members, veterans, military retirees, Department of Defense employees, and local nationals in TRICARE enrollment process.
- Updated registration for beneficiaries via Composite Health Care System (CHCS) and corrected enrollment discrepancies between CHCS and Defense Online Enrollment System (DOES).
- Processed enrollment/disenrollment cases, primary care manager (PCM) change requests, and portability transfers across all Army, Navy, and Marine Corps beneficiaries stationed on Okinawa.
- Generated weekly reports regarding customer office traffic, system errors, enrollment, disenrollment, PCM changes, and portability transfers.
- Delivered informative presentations to 300 service members and their families resulting in smooth transfer of 5K+ beneficiaries’ medical coverage reassigned to and leaving Okinawa.
- Provided training and education to nine new staff members regarding TRICARE beneficiary information, briefings, enrollments, and software.
- TRICARE Beneficiary Service Representative
Accounting Clerk / Customer Service Representative
Alutiiq LLC / U.S. Naval Hospital
Okinawa, Japan
01.2014 - 01.2017
- Administered 1.8K patient records and successfully billed $2.4M+ for Naval Hospital.
- Registered new civilian patients and ensured eligibility for health care at the military hospital.
- Guided patients in submitting data to insurance companies and processed payments as required.
Manager / Supervisor
U.S. Marine Corps
Okinawa, Japan
01.2013 - 01.2014
- Provided influential leadership to 550 personnel by coordinating logistical and supply operations.
- Inspected military engineer equipment monthly to maintain 95%+ mission readiness.
- Created spreadsheets in Excel to accurately track logistical operations and unit tasks.
- Acted as range OIC/RSO as needed.
- Successfully passed four supply inspections and championed 45 days of recovery and reconstruction efforts in response to Super Typhoon Haiyan in the Philippines.
Manager
U.S. Marine Corps
Okinawa, Japan
01.2012 - 01.2013
- Trained, motivated, coached, and mentored 70 personnel to achieve and maintain 100% readiness.
- Oversaw occupational safety, hazardous material management, waste control, and supply levels related to engineering equipment.
- Led 12 community outreach events at host nation elementary schools to teach English to local children.
Supervisor
U.S. Marine Corps
Okinawa, Japan
01.2011 - 01.2012
- Advised senior management in capabilities and tactical employment of 170 personnel.
- Executed security training drills regarding perimeter defense techniques and procedures, acted as range OIC/RSO as needed.
- Supervised, developed, mentored, and motivated six personnel to earn promotions ahead of peers.
Manager
U.S. Marine Corps
Helmand Province, Afghanistan
01.2010 - 01.2011
- Enforced readiness of 140 personnel, weapons, and equipment while deployed to a hostile environment.
- Mentored, motivated, encouraged, and directed personnel throughout 58 engineer missions.
- Led construction of perimeter defense plans to maximize physical security and defined entry/exit controls and procedures for sensitive areas within forward operating base.
- Provided security across multiple convoy operations to ensure safety and diligently supervised construction of five vehicle checkpoints to maintain security.
- Completed seven projects ahead of schedule in hostile environments.
Senior Enlisted Advisor
U.S. Marine Corps
Okinawa, Japan
01.2009 - 01.2010
- Functioned as primary advisor to senior management on all matters regarding 90 enlisted personnel.
- Counseled, developed, empowered, and promoted nine Marines ahead of their peers.
- Effectively administered family readiness program for 90 Marines including family care plans for eight married personnel.
- Provided high-impact supervision to personnel resulting in zero disciplinary infractions for one year.
Drill Instructor
U.S. Marine Corps
San Diego, California
01.2005 - 01.2009
- Conducted training for newly enlisted personnel resulting in transformation of 568 recruits and two honor graduate platoons into top-performing Marines.
- Chosen out of 27 peers to be presented with Dan Daly award in recognition as best new instructor.
Timeline
Probation/Parole Officer
State of Tennessee
01.2025 - Current
Bank Examiner 1
State of Tennessee
01.2024 - 01.2025
Assistant Project Manager
McCloskey Mechanical Contractors, Inc.
01.2022 - 01.2024
Deputy Program Manager
Leidos
01.2021 - 01.2022
Pacific Regional Deputy Lead
Leidos
01.2019 - 01.2021
TRICARE Beneficiary Service Representative
Leidos
01.2017 - 01.2019
Accounting Clerk / Customer Service Representative
Alutiiq LLC / U.S. Naval Hospital
01.2014 - 01.2017
Manager / Supervisor
U.S. Marine Corps
01.2013 - 01.2014
Manager
U.S. Marine Corps
01.2012 - 01.2013
Supervisor
U.S. Marine Corps
01.2011 - 01.2012
Manager
U.S. Marine Corps
01.2010 - 01.2011
Senior Enlisted Advisor
U.S. Marine Corps
01.2009 - 01.2010
Drill Instructor
U.S. Marine Corps
01.2005 - 01.2009