Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Charles Tshikaya

Bloomington,IL

Summary

Accomplished District Manager experienced in directing sales, staffing and operations for multiple stores and large staffs. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives. Driven management professional well-versed in increasing profitability by repositioning bottom producing stores through upselling of personalized products. Adept at analyzing business operations and identifying areas of improvement.

Overview

4
4
years of professional experience

Work History

District Manager

The Pantagraph
Bloomington, IL
09.2021 - Current
  • Built positive and productive relationships with store and field leadership.
  • Supervised locations to enforce high-quality standards of operation.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
  • Improved operational standards, personnel moves, and merchandising strategies.
  • Modeled best practices for sales and customer service.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.

Administrative Clerk

Directline Communications
Bloomington, IL
05.2020 - 09.2021
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Assisted management with supervision of store.
  • Enforced company policies and procedures.
  • Utilized company tools to identify opportunities and develop action plans to improve performance.
  • Prioritized, planned, and adjusted schedules as necessary to maximize sales.

Operation Clerk/Operation Clerk/OS&D Clerk

Saia LTL Freight
Normal, IL
07.2020 - 02.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to inquiries from callers seeking information.

Account Manager

Kreg Therapeutics
Normal, Illinois
11.2019 - 07.2020
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business development and customer servicing.
  • Liaised between account holders and various departments.
  • Listened attentively to client feedback and worked with product development team to introduce new services.
  • Identified key entry points to enhance market penetration and effectively analyzed data increase profitability.

Assistant Residential Director

EF Academy - Thornwood
Thornwood, NY
06.2018 - 10.2019
  • Participated in management team meetings and interdisciplinary treatment team meetings.
  • Fostered relationships with residents and families.
  • Determined overall direction of residential operations company-wide.
  • Accessed professional growth using leading-edge strategies and training with exceptional leaders.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Managed payroll documentation, time-card approval and leave requests.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.

Education

Bachelor of Science - Computer Engineering

Illinois State University
Normal, IL
08.2023

High School Diploma -

Bloomington High Schools
Bloomington
08.2011

Skills

  • Consulting
  • Marketing campaigns
  • Staff recruiting
  • Strategic planning
  • Budgeting
  • Leadership skills
  • Contract Management
  • Sales and marketing
  • Creative merchandising
  • Staff Management
  • Negotiation
  • Search Engine Optimization

Languages

French
Native or Bilingual

Timeline

District Manager

The Pantagraph
09.2021 - Current

Operation Clerk/Operation Clerk/OS&D Clerk

Saia LTL Freight
07.2020 - 02.2021

Administrative Clerk

Directline Communications
05.2020 - 09.2021

Account Manager

Kreg Therapeutics
11.2019 - 07.2020

Assistant Residential Director

EF Academy - Thornwood
06.2018 - 10.2019

Bachelor of Science - Computer Engineering

Illinois State University

High School Diploma -

Bloomington High Schools

Similar Profiles

CREATE PROFILE