Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Charles Tshikaya

Bloomington,IL

Summary

Skilled operations leader with proven ability to enhance efficiency and drive results. Expertise in strategic planning, process optimization, and resource management. Strong focus on team collaboration and adaptability to changing needs. Reliable, results-driven professional with track record of successful outcomes in dynamic environments.

Experienced with developing comprehensive training programs that enhance workforce skills and knowledge. Utilizes innovative training methodologies to engage employees and improve retention. Track record of fostering collaborative learning environment that drives organizational success.

Overview

8
8
years of professional experience

Work History

RESIDENTIAL PROGRAM MANAGER

NeuroRestorative Sevita
03.2023 - Current
  • Managed 4 residential facilities.
  • 30+ employees under me
  • Conduct Interviews
  • Trained new supervisors
  • CPI instructor
  • Update clients profile
  • Making sure employee’s docs are up to date on their training.
  • Conduct disciplinary action
  • Conduct Monthly Staff Meetings
  • Implements company new policy and Guidelines
  • Conduct meeting with clients for update and progress on project.
  • Run the budget for 4 residential facilities.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Collaborating with various internal departments to ensure that they fulfill all customer requests
  • Doing weekly schedules
  • Identifying and resolving any problems in the production process
  • Communicated regularly with guardians of residents, answering questions and addressing concerns.
  • Coordinated services and therapy for residents and managed attendance for scheduled appointments.
  • Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
  • Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
  • Participated in community events and met with local leaders to develop recreational activities for residents.
  • Managed financial aspects of the residential program, including budgeting, expense tracking, and resource allocation to maximize service delivery while minimizing costs.
  • Ensured compliance with state regulations and accreditation standards by regularly reviewing policies and procedures, conducting internal audits, and initiating corrective actions as needed.
  • Established a culture of continuous improvement within the residential program through regular evaluations, performance metrics tracking, and staff feedback sessions.
  • Facilitated smooth transitions for new residents moving into the program by coordinating orientation schedules, completing intake assessments, and addressing any immediate concerns or needs.
  • Enhanced program efficiency through the development and implementation of streamlined administrative processes.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed each resident''s unique needs and goals.
  • Provided ongoing coaching and mentoring to staff members for professional growth and skill development.
  • Developed strong relationships with residents'' families through consistent communication, involvement in care planning, and addressing concerns promptly.
  • Implemented quality assurance measures for the residential program to ensure high standards of care and service delivery were consistently met.
  • Coordinated with healthcare providers to ensure timely access to necessary medical services for each resident within the program.
  • Managed documentation requirements efficiently by maintaining accurate records on resident progress notes case files treatment plans.
  • Provided crisis management and intervention during emergency situations.
  • Enforced policies and safety standards through building and room rounds.

DISTRICT MANAGER

The Pantagraph
09.2022 - 04.2023
  • Built positive and productive relationships with store and field leadership.
  • Supervised locations to enforce high-quality standards of operation.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
  • Improved operational standards, personnel moves, and merchandising strategies.
  • Modeled best practices for sales and customer service.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Conducted final interview
  • Weekly meetings with managing staff.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
  • Initiated community outreach programs, enhancing brand visibility and fostering goodwill.
  • Streamlined operations and reduced costs by negotiating better contracts with suppliers.
  • Boosted market share by identifying and capitalizing on local market trends and opportunities.
  • Monitored competitor activity, adapting strategies to maintain competitive advantage.

OPERATION SUPERVISOR

DIRECTLINE COMMUNICATIONS
02.2019 - 03.2022
  • Coordinate activities throughout the company to ensure efficiency and maintain compliance with company policy
  • Supervise members of the administrative staff, equally dividing responsibilities to improve performance
  • Manage agendas, travel plans and appointments
  • Weekly report meetings with general manager and regional manager.
  • Support bookkeeping and budgeting procedures for the company
  • Create and update databases and records for financial information, personnel and other data
  • Track weekly, monthly and quarterly performance reports
  • Submit reports and prepare proposals and presentations as needed
  • Assist colleagues whenever there is an opportunity to do so

ACCOUNT MANAGER

KREG THERAPEUTIC
11.2017 - 07.2020
  • Communicating with clients to ensure that all of their needs are understood and addressed
  • Building strong client relationships to maintain old business and acquire new customers
  • Collaborating with various internal departments to ensure that they fulfill all customer requests
  • Resolving complaints and keeping track of all processes that pertain to the client's desires
  • Acting as the client's representative in a firm to ensure that their demands are met with a focus on improving the customer experience
  • Collecting and analyzing data concerning consumer behavior to understand changing needs
  • Entering and processing customer orders
  • Create and modify sales orders, purchase orders and invoices.
  • Perform general clerical duties including, copying, faxing, and filing.
  • Support Sales staff
  • Travel every week to various locations and meetings with clients.

OPERATION CLERK/ OS&D AGENT

SAIA LTL FREIGHT
07.2018 - 02.2019
  • Facilitating cross-channel feedback from customers and employees to management and executive teams
  • Working with team leaders, managers and department heads to learn departmental needs and goals
  • Ensuring that all activities conform to local, federal, industry and company standards
  • Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made
  • Identifying and resolving any problems in the production process
  • Designing and maintaining clear operational guides to ensure consistency of operations
  • Delivering reports to department heads, management teams and boards of directors to provide insight into the overall efficiency of the organization
  • Collaborating with management and executives to set departmental and organization-wide goals
  • Making inbound and outbound calls.
  • Working with multiple computer software
  • May perform driver check-in activities
  • Dispatch drivers
  • Other office duties as required
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.

Education

Still in The Process - Cognitive Psychology

ILLINOIS STATE UNIVERSITY
Normal, IL
08.2012

Grad - Education

BLOOMINGTO HIGH SCHOOL
Bloomington, IL
01.2011

Skills

  • Manage multiple tasks

  • Create Rapport

  • Creative

  • Management Skills

  • Strong communication skills

  • Proficient in Microsoft Office

  • Proficient in Adobe

  • Excellent Organizer

  • Strong negotiation skills

  • Recruiting skills

  • Conducts interviews

  • Supervisory experience

  • Positive working relationships

  • Written and verbal communication

  • Training and mentoring

  • Site inspections

  • Regulations and compliance

  • Facility management

  • Staff performance assessments

  • Community interaction

  • Effective customer communication

  • Payroll procedure oversight

  • Teamwork

  • Positive rapport

  • New staff orientation

  • Teamwork and collaboration

  • Problem-solving

  • Time management

  • Attention to detail

  • Problem-solving abilities

  • Multitasking Abilities

  • Multitasking

  • Reliability

  • Excellent communication

  • Organizational skills

  • HIPAA compliance

  • Team leadership

  • Verbal and written communication

  • Adaptability and flexibility

  • Call answering and routing

  • Mental health awareness

  • Decision-making

  • Safety standards and compliance

  • Staff communication

  • Professionalism

  • Facility security

  • Incident reporting

  • Public speaking

  • Team supervision

  • Staff training

  • Policy enforcement

Personal Information

  • Willing To Relocate: Anywhere
  • Availability: Willing to relocate: Anywhere

Languages

French
Full Professional

Timeline

RESIDENTIAL PROGRAM MANAGER

NeuroRestorative Sevita
03.2023 - Current

DISTRICT MANAGER

The Pantagraph
09.2022 - 04.2023

OPERATION SUPERVISOR

DIRECTLINE COMMUNICATIONS
02.2019 - 03.2022

OPERATION CLERK/ OS&D AGENT

SAIA LTL FREIGHT
07.2018 - 02.2019

ACCOUNT MANAGER

KREG THERAPEUTIC
11.2017 - 07.2020

Still in The Process - Cognitive Psychology

ILLINOIS STATE UNIVERSITY

Grad - Education

BLOOMINGTO HIGH SCHOOL

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