Charles Tshikaya
Villas Of Holly Brook
Bloomington,IL
2
Languages
10
years of professional experience
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Work History
Marketing and Community Relations
3 Years 9 Months- Developed and implemented community engagement programs that increased resident interaction and satisfaction.
- Coordinated outreach initiatives that established partnerships with local organizations, strengthening community ties.
- Developed and implemented community engagement programs enhancing resident interaction and satisfaction.
- Organized educational workshops that equipped residents with knowledge on health and wellness topics.
- Evaluated feedback mechanisms, ensuring responsiveness to resident needs and improving service delivery.
- Marketed offerings and services to the community.
- Managed inquiry follow-up and tour coordination using CRM tools to maintain timely prospect communication.
- Collaborated with sales, wellness, and leadership teams to align outreach efforts with service priorities.
Recruitment Manager
1 Year 11 Months- Directed residential staff schedules, coverage, and daily workflows to maintain consistent program operations.
- Led end-to-end recruitment strategy, aligning hiring plans with workforce demand and business priorities.
- Partnered with hiring managers to define role requirements, interview criteria, and selection processes.
- Directed sourcing initiatives across job boards, referrals, and social channels to attract qualified talent.
- Optimized applicant tracking workflows to improve candidate pipeline visibility and recruiter productivity.
- Monitored hiring compliance, ensuring recruitment practices followed policy, labor, and documentation requirements.
- Improved onboarding handoffs by coordinating hiring, background checks, and start-date logistics.
- Organized successful recruiting events such as job fairs and campus visits, raising awareness of company culture and career opportunities.
RESIDENTIAL SUPERVISOR
1 Year 1 Month- Supervised daily operations of residential facility, ensuring compliance with safety and regulatory standards.
- Supervised daily operations to ensure quality residential services and compliance with regulatory standards.
- Developed and implemented individualized care plans for residents, enhancing overall well-being and satisfaction.
- Monitored staff performance, providing coaching and mentoring to improve service delivery and teamwork.
- Trained and mentored staff on best practices for client care and service delivery.
- Led training sessions for new staff, fostering a culture of continuous learning and professional development.
- Coordinated activities and programs to promote resident engagement and social interaction within the community.
- Conducted regular assessments of resident needs, adjusting services to meet changing requirements effectively.
Account Manager
2 Years 1 Month- Managed client portfolios, aligning services with business objectives and renewal expectations.
- Developed account plans to expand relationships and identify cross-sell opportunities.
- Coordinated internal teams to resolve client issues and maintain service consistency.
- Negotiated contract terms, pricing updates, and scope changes with stakeholders.
- Monitored account performance, tracking commitments and escalating risks proactively.
- Prepared executive-level updates on pipeline status, client health, and retention priorities.
- Strengthened long-term partnerships through regular communication and strategic problem-solving.
Human Resources Specialist
1 Year 7 Months- Administered employee relations processes, maintaining compliant documentation and timely resolution of HR concerns.
- Managed onboarding workflows, coordinating background checks, paperwork, and system setup for new hires.
- Partnered with managers to support performance management, corrective action, and employee development discussions.
- Coordinated benefits enrollment and leave administration, ensuring accurate employee records and policy adherence.
- Advised staff on HR policies, escalating complex issues and promoting consistent interpretation of procedures.
- Streamlined personnel file management, improving accuracy across employee data, forms, and confidential records.
- Ensured compliance with employment regulations through audits, reporting, and documentation review.
- Supported recruiting activities by scheduling interviews, tracking candidates, and communicating next steps.
Education
Grad Education - General Studies
Skills
Positive working relationships
Written and verbal communication
Training and mentoring
Operations management
Performance monitoring
Task delegation
Staff supervision
Partnership building
Media relations
Fundraising expertise
Crisis management
MS office suite
Customer relationship management (CRM)
Hazmat and international shipping
Logistics coordination
Cargo management
Transportation scheduling
Route planning
Warehouse operations
LANGUAGES
French
Full Professional
Timeline
Marketing and Community Relations
Villas Of Holly Brook
01.2023 - CurrentRead More
Recruitment Manager
NeuroRestorative Sevita
03.2021 - 02.2023Read More
RESIDENTIAL SUPERVISOR
NeuroRestorative Sevita
03.2020 - 04.2021Read More
Account Manager
Kreg Therapeutics
02.2018 - 03.2020Read More
Human Resources Specialist
SAIA LTL FREIGHT
07.2016 - 02.2018Read More
BLOOMINGTON HIGH SCHOOL
Grad Education from General Studies
Read More
PERSONAL INFORMATION
- Willing To Relocate: Anywhere
- Availability: Willing to relocate: Anywhere