Summary
Overview
Work History
Education
Skills
Accomplishments
Quote
Timeline
Volunteer

CHARLES TURNER

Assistant Store Leader
Memphis,TN

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

14
14
years of professional experience

Work History

Assistant Store Manager Merchandising Compliance

Sam's Club
02.2024 - Current
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Maintained point of sale (POS) system by inputting accurate inventory information.
  • Organized meetings for up to Number staff members to discuss upcoming promotions, key strategies, and tasks.
  • Analyzed trends and conducted research to determine seasonal merchandise direction.
  • Monitored stock levels and product sales to determine purchasing needs.
  • Optimized store displays and appearance via strategic merchandising.
  • Established sales quotas and explained performance expectations in routine meetings to optimize sales and customer service.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Interacted with customers to obtain feedback and drive satisfaction.
  • Set and managed merchandise budgets to maximize profits and control expenses.
  • Managed compliance efforts, reporting and audits.
  • Publicized health and safety program requirements and mentored employees on critical nature of compliance.
  • Monitored key food safety KPIs and prepared evaluations, assessments, and reports.
  • Developed plan-o-grams and layouts that maximized sales.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Identified opportunities to increase store sales and developed actionable strategies.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Gained strong leadership skills by managing projects from start to finish.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Developed and maintained knowledgeable and productive team of employees.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Maintained orderly stockroom for ease of retrieval.
  • Assisted customers with transporting large merchandise to waiting vehicles.
  • Followed proper procedures for item receipt, storage and inventory control.
  • Utilized forklifts and pallet jacks to safely transport materials and merchandise through warehouse.
  • Assisted with merchandise stocking and replenishment in backroom and on sales floor.

Assistant Store Manager

Kroger
02.2020 - 02.2024
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Devised processes to boost long-term business success and increase profit levels.
  • Increased profit by streamlining operations.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Built relationships with customers and community to establish long-term business growth.
  • Researched billing and invoice problems and resolved issues in compliance with established standards.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Kept corporate departments and customers updated on critical shipments.
  • Improved inventory accuracy by developing and implementing enhanced control systems.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Store safety And cleanliness daily and weekly
  • Produced and implemented customer satisfaction guarantee program which directly resulted in Number% increase in sales.

Department Manager

Kroger
02.2015 - 02.2020
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Controlled costs to keep business operating within budget and increase profits.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Interacted with customers to obtain feedback and drive satisfaction.
  • Reviewed customer feedback to identify trends and improve product selection.
  • Merchandised cases from backroom to sales floor to fill display units or shelves with products.
  • Inspired guests to discover solutions through compelling visual merchandising.
  • Maintained backroom space with current signing tools and signing fixtures.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.

Assistant Department Manager

Kroger
03.2012 - 02.2015


  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Checked EDI invoices to resolve outstanding invoices.
  • Matched purchase orders to invoices and logged invoices into computer.
  • Created and verified invoices.
  • Visually inspected area for overlooked aspects.

• Backrooms 5s straight, clean, organize, shine, dated

Grocery Clerk

Kroger
08.2010 - 03.2012
  • Used pallet jacks to move merchandise to sales floor for stocking.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Retrieved items for customers and verified prices.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Learned duties for various positions and provided backup at key times.
  • Set up new sales displays each week with fresh merchandise.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Handled drain cleaning, floor cleaning, sanitizing machinery and cleaning walls, production rooms and storage areas.
  • Maintained records of cleaning activities.
  • Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
  • Applied personal discipline to accomplish stocking assignments.

Education

Graduated Diploma -

Water Valley High School
Water Valley, MS

Skills

  • Operations
  • Stock management
  • Loss Prevention
  • Department Oversight
  • Store Organization
  • Customer Relations
  • Work Planning and Prioritization
  • Hiring and Training
  • Human resource policies
  • Staff Management
  • Staff Scheduling
  • Problem-Solving
  • Shift Scheduling
  • POS systems operations
  • Sales Growth
  • Inventory counting
  • Goals and performance
  • Operations
  • Retail Operations
  • Inventory Control
  • Vendor Management
  • Team Building and Leadership
  • Sales Strategies
  • Process Improvements
  • POS Systems
  • Order Management
  • Billing
  • Mentoring and Coaching
  • Strategic Merchandising
  • Time Management
  • Customer Service
  • Continuous Improvement
  • Document reviews
  • Audit oversight
  • Hazard analysis
  • Regulations and compliance
  • Safety audits
  • Equipment Inspection
  • Reading planograms
  • Product Merchandising
  • Promotional planning
  • Merchandise planning
  • Inventory Tracking
  • Microsoft Office
  • Expense Control
  • Budget Forecasting
  • Operations Management
  • Team Leadership
  • Workplace Safety
  • Sales Performance

Accomplishments

Shrink turn around from 11.2 too a 4.2 with goal being 4.5 and greatly impacting store bottom line. Forklift certified.

Quote

Opportunities Don't happen.You create them.
Chris Grosser

Timeline

Assistant Store Manager Merchandising Compliance

Sam's Club
02.2024 - Current

Assistant Store Manager

Kroger
02.2020 - 02.2024

Department Manager

Kroger
02.2015 - 02.2020

Assistant Department Manager

Kroger
03.2012 - 02.2015

Grocery Clerk

Kroger
08.2010 - 03.2012

Graduated Diploma -

Water Valley High School
CHARLES TURNERAssistant Store Leader