CHARLES TURNER
Los Angeles,Ca.
Summary
To obtain a manager or team leader position in which I can lead a team in building the ultimate client experience and by doing so create the most profitable situation for the establishment concerned. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
23
23
years of professional experience
Work History
Security Guard
Allied Universal Security
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Completed full building and grounds patrols to spot and investigate concerns.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Security Guard
Rush Factor Elite Security
01.2024 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Responded quickly to incidents and assessed active situations for security concerns.
Associate
WFG/TransAmerica
01.2020 - Current
- Assisting and showing people retirement investments no matter what age
- Annuities, Children's head start program, and IULs (Indexed Universal Life)
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Increased sales by customizing pitches to address specific client needs and concerns.
Assistant Division Manager
Southern Wine & Spirits
01.2009 - 01.2020
- Assisting in directing a sales team that has consistently achieved sales in the top two or three territories in Southern California
- Building relationships with buyers within the restaurants and hotels
- Liaison between restaurants/hotels and wine and spirit suppliers
- Staff training in restaurants and hotels on wine and spirits.
- Championed innovative ideas within the division, fostering a culture of continuous improvement and creative problem solving.
- Boosted team productivity by implementing efficient division workflows and processes.
- Implemented cost-saving measures, reducing operational expenses without compromising service quality.
- Optimized inventory levels through careful planning and forecasting, avoiding stockouts or overstock situations that impact profitability.
- Increased customer satisfaction with timely project deliveries by effectively managing resources and deadlines.
- Conducted comprehensive market research to inform decision-making processes and drive business growth strategies.
- Enhanced client satisfaction by addressing concerns promptly and providing appropriate solutions.
- Contributed substantially to overall company goals by consistently achieving or surpassing division targets.
Assistant Director of Food and Beverage
The Huntley Hotel
01.2007 - 01.2009
- Consistently achieving sales in the Penthouse Restaurant of between 7.5-9 million Dollars annually
- Responsibilities include: Dining Room and Lounge
- Room Service
- Staff training and continued education
- All aspects of the wine education program
- Accountability on P&L statements
- Hiring
- Guest relations
- Staff relations
- Inventory.
- Created memorable events by coordinating closely with clients on customized catering packages tailored to their unique needs and preferences.
- Monitored market trends within the hospitality industry, staying informed on competitor offerings in order to maintain a competitive edge.
- Partnered with Human Resources Department to recruit top talent within the Food and Beverage industry.
- Managed budget for the department, ensuring cost-effective practices were consistently implemented.
- Enhanced team efficiency by streamlining processes in the Food and Beverage department.
- Contributed to revenue growth by identifying areas of improvement within existing pricing strategies.
- Improved guest experience through diligent attention to detail in both front-of-house and back-of-house operations.
Sr. Restaurant Manager & Room Service Manager
Viceroy Hotel
01.2006 - 01.2007
- All aspects of the restaurant on a nightly basis
- Budget control on glassware & silverware
- Streamlining efficiency in Room Service according to labor budget and P&L Statements.
- Increased customer satisfaction by implementing new service protocols and staff training programs.
Lead Manager
A Kettle of Fish
01.2002 - 01.2005
- All aspects of the front of the house on a weekly basis in the owner's absence.
- Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
- Boosted team productivity by implementing efficient project management strategies.
- Evaluated employee performance regularly, offering constructive feedback and creating tailored development plans for continuous improvement.
- Collaborated with cross-functional teams to develop innovative solutions that addressed complex business challenges.
- Managed multiple high-priority projects simultaneously, ensuring timely completion of each without compromising quality.
- Designed training programs for staff members, enhancing their skills and improving overall team capabilities.
Education
Skills
Verbal and written communication
Workplace Safety
Work ethic
Punctuality
Physical Fitness
Reporting skills
English fluency
Keen observer
Coaching and Mentoring
Customer Focus
Time Management
Team Leadership
Hobbies and Interests
- Oenology
- Cooking
- Martial arts
- Cycling
- Equestrian showmanship
- Travel
Animal Husbandry
I grew up with Horses and dogs and learned that when you treat them well they will treat you well.
I have put that concept to any animals moving forward including wild animals as well as I have initiated that concept with people.
Timeline
Security Guard
Allied Universal Security
01.2024 - Current
Security Guard
Rush Factor Elite Security
01.2024 - Current
Associate
WFG/TransAmerica
01.2020 - Current
Assistant Division Manager
Southern Wine & Spirits
01.2009 - 01.2020
Assistant Director of Food and Beverage
The Huntley Hotel
01.2007 - 01.2009
Sr. Restaurant Manager & Room Service Manager
Viceroy Hotel
01.2006 - 01.2007
Lead Manager
A Kettle of Fish
01.2002 - 01.2005
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