Charles Ufford
Wixom
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Manager
Discount Tire Company
07.2010 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Responsible for hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Senior Assistant Manager
Discount Tire Company
03.2008 - 06.2010
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
- Led a team of junior assistants, ensuring efficient task completion and professional development.
- Mentored junior staff members to enhance their skills, promoting growth within the company.
- Supported senior management by providing data-driven insights for strategic decision-making processes.
- Developed and implemented strategies for continuous improvement, resulting in increased operational effectiveness.
- Coordinated staff schedules to ensure adequate coverage during peak times while minimizing overtime expenses.
Education
GED -
Redford Public Schools
Redford, MI05-2002
Skills
- Problem-solving
- Multitasking and organization
- Outstanding communication skills
- Inventory management
- Cash management
- Recruitment and hiring
- Team building and leadership
- Customer service
- Sales expertise
Accomplishments
- Achieved Sales Records at 5 different location under my management.
- Managed a store that exceeded company expectations in every category during the fourth quarter, four years in a row.
- Recruited and promoted 6 successful new managers within time in position.
Certification
- Front End Suspension Certification
Timeline
Store Manager
Discount Tire Company
07.2010 - Current
Senior Assistant Manager
Discount Tire Company
03.2008 - 06.2010
GED -
Redford Public Schools
Similar Profiles
Josh CarrellJosh Carrell
Senior Assistant Manager at Discount Tire CompanySenior Assistant Manager at Discount Tire Company
Clinton MorrisClinton Morris
Manager at Discount Tire CompanyManager at Discount Tire Company
Matthew ShibleyMatthew Shibley
Assistant Store Manager at Discount Tire CompanyAssistant Store Manager at Discount Tire Company