Charles Vagnier Jr
Joint Base Elmendorf-Richardson,AK
Summary
Multi-faceted and resourceful Lead Scheduler with expertise in finding solutions to scheduling issues and resolving customer and team conflict. Seasoned professional with expertise in handling client communications. Experienced Logistics Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service. Results-oriented Sourcing Specialist adept at optimizing processes and delivering high-quality goods to business users on a reliable schedule. Knowledgeable about sourcing unique and one-off items to meet special needs. Prepared to leverage 6 years of experience to support operations at any level.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Scheduler
United States Air Force
Joint Base Elmendorf-Richardson, AK
10.2021 - Current
- Acted as first point of contact and set appointments for prospective clients.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
- Addressed supply problems and developed creative solutions to prevent delays.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
- Executed outgoing calls from corporate sales lead pipeline.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws.
- Scheduled consultations for 15+ potential customers resulting in over 100+ work orders monthly.
Munitions Support Equipment
United States Air Force, USAF
Joint Base Elmendorf-Richardson, Alaska
10.2020 - Current
- Coordinated and distributed exposure and contamination control procedures.
- Documented all inspection and maintenance actions in aircraft forms, IMDS and FERMS.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
- Monitored parts department and placed orders for maintenance supplies on consistent basis.
- Conducted research, gathered information from multiple sources and presented results.
- Used coordination and planning skills to achieve results according to schedule.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked flexible hours; night, weekend, and holiday shifts.
- Lead team of 40 employees, overseeing hiring, training, and professional growth of employees
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Operations Resource Manager
United States Air Force
Joint Base Elmendorf-Richardson, AK
10.2018 - 01.2022
- Maximized productivity and management systems by establishing specific goals and managing operations.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Built loyal account base and long-term business relationships with General Services Administration accounts.
- Drafted invoices for completed work.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Strategically managed resources, milestones and budgets, saving $ 40,000 + in expenses
Munitions Support Specialist
United States Air Force, USAF
Joint Base Elmendorf-Richardson, Alaska
10.2019 - 10.2020
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
- Used TCMAX to create and updated tracking documents.
- Collected, aggregated, verified and monitored trend data.
- Retained existing clients and developed 80 new accounts by extending high quality and efficient support service.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Used TICMS and IMDS to create and updated tracking documents.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Conventional Munitions Crew Chief
United States Air Force, USAF
Joint Base Elmendorf-Richardson, Alaska
10.2018 - 10.2020
- Leveraged quality control and production knowledge to improve base and field operations.
- Orchestrated efficient deployment and upkeep of Conventional Munitions systems World Wide.
- Directed command and control operations during training and combat conditions.
- Trained team personnel on Conventional Munitions to optimize deployment and maintenance activities.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Performed stockpile management of over 1,000 Air Force assets using CAS and TICMS.
- Managed and motivated Airman to optimize routine procedures and effectively complete special projects such as contract ordering with disciplined and knowledgeable approaches.
Munitions Stockpile Crew Chief
United States Air Force, USAF
Hill AFB, Utah
01.2017 - 10.2018
- Maintained safety by implementing effective procedures regarding hazardous actions, materials and items.
- Maintained inventory systems and aircraft data systems and documented aircraft maintenance and services in electronic systems.
- Set work schedule according to coverage needs and team skills.
- Planned daily activities to accomplish team objectives while adhering to high quality standards.
- Maintained and Supported 13 United States Air Force custody accounts.
- Developed team communications and information for meetings
- Carried out day-to-day duties accurately and efficiently
Education
Munitions Systems - Munitions Systems Technology
Air Force Technical Training
Shepperd, Texas01.2017
Basic Military Graduation - Basic Military Training
Community College of The Air Force
Montgomery, AL10.2016
High School Diploma -
Winters Mill High School
Westminster, MD06.2015
Skills
- Proficient in Microsoft Office Suite
- Organization and Time management
- Analytical skills
- Computer proficiency
- Multitasking abilities
- Interpersonal Communication
- Customer Service
- Training & Development
- Integrity
- Compassion
- Adaptability
- Collaboration
- Administrative Support
- Delivery Coordination
- Customer Consultations
- Time Management
- Business Communications
- Positive Attitude and Energetic
- Staff Scheduling Procedures
- Data Research and Analysis
- Flexible and Adaptable
- MS Office Professional
Accomplishments
- Used Microsoft Office Suite to develop inventory tracking spreadsheets as well as maintaining and improving communication with custody accounts.
- Achieved 100% Quality Assurance pass rate through effectively maintaining Air Force Standards.
- Recipient of SrA Below The Zone award leading to early promotion.
- Air Force Achievement Medal for outstanding service at Hill AFB.
- Handled relationships with RAF and received honors from foreign commander.
- Spearheaded over haul of TICMS operations to increase work flow and ease of use.
- Basic Military Training Honor Graduate
- Air Force Good Conduct Medal
- Global War on Terrorism Service Medal
- National Defense Service Medal
- Air and Space Achievement Medal
Certification
- Certified Support Technician, United States Air Force, 2018-2020
- Hazardous Material Certification 2018-2021
- Certified Operations Trainer, United States Air Force - 2018 - Current
- Certified Resource Manager, United States Air Force - 2018 - Current
About Me
- Avid sports fan
- Owner of two beautiful dogs(Iggy and Iris)
- I enjoy fishing and surfing
- Oldest of 3 brothers
- Very outgoing and social
- Awful Golfer
- Computer Hardware and Software enthusiast
- Proud Florida Native
Languages
French
Professional Working
References
Available upon request
Timeline
Lead Scheduler
United States Air Force
10.2021 - Current
Munitions Support Equipment
United States Air Force, USAF
10.2020 - Current
Munitions Support Specialist
United States Air Force, USAF
10.2019 - 10.2020
Operations Resource Manager
United States Air Force
10.2018 - 01.2022
Conventional Munitions Crew Chief
United States Air Force, USAF
10.2018 - 10.2020
Munitions Stockpile Crew Chief
United States Air Force, USAF
01.2017 - 10.2018
Munitions Systems - Munitions Systems Technology
Air Force Technical Training
Basic Military Graduation - Basic Military Training
Community College of The Air Force
High School Diploma -
Winters Mill High School
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