CHARLES VAN WYE
Kansas City,MO
Summary
Dynamic Forklift Operator with a proven track record at Eshipping, enhancing warehouse efficiency through expert material handling and OSHA compliance. Recognized for strong teamwork and safety awareness, I consistently improved operations while maintaining a clean and organized environment, ensuring timely shipment processing and optimal inventory control.
Overview
29
29
years of professional experience
Work History
Forklift Operator
Eshipping
01.2020 - Current
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
Outbound Lead, Inbound Material Tech, Inbound Supervisor
Syncreon
Kansas City, MO
03.2014 - 05.2019
- Reduced average call time by developing targeted scripts tailored to different customer segments.
- Elevated employee morale by providing ongoing coaching, support, and recognition for outstanding performance.
- Developed strong customer relationships through consistent follow-ups and personalized communication.
- Created comprehensive reports detailing departmental successes and challenges while presenting strategic action plans for improvement during quarterly business reviews.
- Implemented quality control measures to ensure consistency in messaging and approach across the outbound team.
- Exceeded sales targets by employing persuasive negotiation skills and identifying client needs.
- Maintained accurate records of customer interactions, ensuring timely follow-up actions were taken as needed.
- Analyzed call data to identify trends and opportunities for improvement within the outbound team.
- Conducted regular performance evaluations to identify areas of improvement for individual team members.
- Collaborated with cross-functional teams to optimize lead generation efforts and boost overall sales performance.
- Developed innovative incentives programs that motivated employees to exceed expectations while building camaraderie amongst the outbound team.
- Managed a high volume of outbound calls, effectively addressing customer inquiries and resolving issues.
- Consistently surpassed monthly sales quotas through diligent work ethic, resilience, and adaptability within a fast-paced environment.
- Trained new hires on company procedures, products, and best practices for successful outbound calling.
- Established rapport with potential clients, resulting in increased customer satisfaction and loyalty.
- Enhanced team productivity by implementing efficient outbound strategies and streamlining processes.
Cart Assistant, Maintenance, Meat Department
Sam's Club
Kansas City, MO
08.2003 - 03.2010
- Coordinated and collected carts from parking lots, lawn and inside store.
- Collected and transported carts and flatbeds back to cart room.
- Proactively addressed potential safety concerns by monitoring the parking lot for any suspicious activity and promptly alerting management.
- Maintained a clean and welcoming store entrance for improved customer experience.
- Assisted in training new employees on company policies and best practices, contributing to their successful integration into the team.
- Improved safety conditions by promptly addressing potential hazards in the parking area such as debris or spills.
- Contributed to a positive work environment by maintaining a friendly demeanor and professional attitude at all times.
- Ensured proper cart maintenance, conducting regular inspections and reporting any damages for timely repairs.
- Increased overall efficiency by identifying opportunities for process improvement within daily responsibilities.
Associate
U.s. Cleaners
Lee's Summit, MO
04.1996 - 08.2007
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
Education
Van Horn High-school
Independence, MOSkills
- Forklift operation
- Forklift operator certification
- Loading and unloading
- Shipping and receiving
- Team player
- Warehouse operations
- Warehouse safety
- Material handling
- Safety awareness
- Teamwork and collaboration
- General laborer
- Safe driver
- Punctual and reliable
- Palletizing
- Materials handling
- Problem-solving
- Material packaging
- Shipping and receiving expert
- OSHA compliance
- Heavy equipment operations
- Storage and organization
- Lift equipment operation
- Heavy equipment operation
- Workplace cleanliness
- Product inspection
- Inventory staging
- Shipment processing
- Inventory counts
- Dock operations
- Hand-eye coordination
- Equipment operations
- Materials transport
- Inventory control
- Equipment operation
- Equipment inspections
- Stock rotation
- Warehouse management
- Hazardous materials handling
- Warehouse management systems
- Work Planning and Prioritization
- Equipment maintenance
- Assembly line experience
- Stock management
- Shipping documentation
- Customer Service-oriented
- Incident reporting
- Documentation
- Production Assistance
- Efficient data entry
- Optimizing efficiency
- Production reporting
- Production scheduling
- Lifts up to number pounds
- Production deadline management
- Mentoring and coaching
- Process management
- Staff management
- Customer focused
- Verbal and written communication
- Quality control
- Product placement
- Staging and sorting
- Shipping operations
- Deadline driven
- Warehouse best practices
- Employee engagement
- Strong organization
- Cross-functional teamwork
- Supply chain
- Teamwork
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Workplace safety
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Adaptability and flexibility
- Decision-making
- Safety compliance
- Relationship building
- Shift planning
- Team coordination
- Safety procedures
- Incident investigation
- Vehicle inspection
- Team building
- Labor management
- Task prioritization
- Coaching and mentoring
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Goal setting
- Risk assessment
- Professionalism
- Task delegation
- Materials movement
Timeline
Forklift Operator
Eshipping
01.2020 - Current
Outbound Lead, Inbound Material Tech, Inbound Supervisor
Syncreon
03.2014 - 05.2019
Cart Assistant, Maintenance, Meat Department
Sam's Club
08.2003 - 03.2010
Associate
U.s. Cleaners
04.1996 - 08.2007
Van Horn High-school