Charles Varca
Phoenix,AZ
Summary
Dedicated to the HVAC industry with 18 years of experience in both residential and commercial with both contracting and distribution. Sales, service and maintenance. Proven ability to resolve conflicts and enhance customer satisfaction through effective communication and problem solving skills.
Overview
26
26
years of professional experience
Work History
Sales and Service Technician
Limelight HVAC
Surprise, Arizona
04.2020 - Current
- Delivered HVAC system installation and maintenance support for residential clients.
- Utilized diagnostic tools to promptly identify issues in HVAC equipment.
- Conducted routine inspections to ensure efficient operation of HVAC systems.
- Educated customers on optimal system usage and maintenance practices.
- Closed new service contracts by demonstrating benefits to customers.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
- Followed safety protocols during installations and repairs to ensure workplace safety.
- Inspected premises to determine customers' needs and write up preliminary estimates.
Sales, Service, Installation
Cox Communications
Phoenix, Arizona
01.2015 - 04.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized customer needs through attentive interactions.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Parts Store Manager/Counter Salesperson
US Air Conditioning Distributors
Phoenix, Arizona
05.2012 - 01.2015
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Oversaw inventory management and stock replenishment processes.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored staff on customer service best practices.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Resolved customer complaints in a timely manner.
- Managed daily operations of air conditioning distribution center.
- Conducted regular audits to ensure compliance with safety standards.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Warehouse Worker/Outside Sales Representative
Canyon Pipe and Supply
Phoenix, Arizona
02.2001 - 12.2009
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Loaded and unloaded shipments from trucks using forklifts and pallet jacks.
- Organized warehouse inventory to ensure efficient access to materials.
- Inspected incoming goods for quality and accuracy before storage.
- Maintained cleanliness and safety standards throughout the warehouse environment.
- Assisted in training new employees on proper warehouse procedures.
- Used pallet jacks to move items to and from warehouse locations.
- Organized warehouse space for efficient storage of products.
Education
Associate of Science - Criminal Justice
Arizona Institute of Business And Technology
Phoenix12-1995
Skills
- HVAC installation
- A/C troubleshooting
- Customer education
- Diagnostic tools
- Safety compliance
- Customer relationship management
- Operational efficiency
- Problem solving
- Effective communication
- Service contract closure
- Conflict resolution
- Time management
- Industry awareness
- Service orientation
- Sales strategy
- Professionalism
Timeline
Sales and Service Technician
Limelight HVAC
04.2020 - Current
Sales, Service, Installation
Cox Communications
01.2015 - 04.2020
Parts Store Manager/Counter Salesperson
US Air Conditioning Distributors
05.2012 - 01.2015
Warehouse Worker/Outside Sales Representative
Canyon Pipe and Supply
02.2001 - 12.2009
Associate of Science - Criminal Justice
Arizona Institute of Business And Technology